McDonald's

3.5
1775 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6370 Babcock Road, San Antonio, TX
78249, United States

Hours

Reviews

3.5
1,775 reviews
5 stars
707
4 stars
356
3 stars
236
2 stars
111
1 star
365

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Speed of Service

A significant number of reviews mentioned long wait times, both in the drive-thru and inside the restaurant, often exceeding 30 minutes.

Food Quality

Several customers complained about cold or poorly prepared food, including raw burgers and stale items.

Cleanliness

Multiple reviews pointed out unsanitary conditions, including dirty tables and restrooms.
  • JC
    J.L Cervantes
    3 days ago
    1.0
    The customer service has gone to crap, they find pay attention to your order. The coins are even crappier! They do not pay attention to the order that cashiers are putting through. The food is gone worse, the nuggets and French fries are always stale.
  • SF
    S Flores
    Nov 14, 2025
    1.0
    People are rude, half the time the food is cold
  • AN
    Angelica Neal
    Oct 29, 2025
    1.0
    STOPPED TO GET SOMETHING QUICK AFTER WORK AND IT WAS HORRIBLE CUSTOMER SERVICE. NO MANNERS, NO RESPECT, NO ETIQUETTE, AND DEFINITELY NOT EVER ORDERING FROM THIS MCDONALD'S ON PRUE AND BABCOCK AGAIN. VERY, VERY POOR LEADERSHIP! GIRL AT THE WINDOW WITH ALL THE EYELINER BECAME VERY UPSET BECAUSE I ASKED HER TO REPEAT MY ORDER SINCE I ORDERED 3 McDOUBLES BUT SHE PUT FOR 4. CLOSED THE WINDOW WITHOUT SAYING ANYTHING ELSE, SO I DROVE OFF. MANEGMENT ONLY SAYS " CAN YOU EXPLAIN, A LONG WITH A LINK, AND WE'LL MAKE IT BETTER." THEY NEVER DO. THE OWNER SHOULD BE VERY EMBARRASSED. ON THE OTGER HAND, MCDONALD'S ON MARBACH AND 410 DID AN EXCELLENT JOB, BUT BECAUSE THIS ONE IS ON PRUE AND BABCOCK, THEY ARE SUPPOSED TO BE TOP OF THE LINE AND THEY ARE LITERALLY BENEATH THE LINE. WHAT AN EMBARRASSMENT!!! FOR A CHILDCARE RUNS IT!!!
  • RB
    Rick Baker
    Oct 25, 2025
    1.0
    Be VERY careful if you risk stopping here! It's not worth it. They will serve you raw burgers. I order the triple cheeseburger and the patty in the middle was raw. I didn't even think they actually cooked them here, just warm them up, but idk. Either way it was raw. Absolutely disgusting.
  • LL
    Loren Lara
    Oct 22, 2025
    1.0
    On my visit to the Mc Donald's I ordered a sausage Mc. muffin by its self for my autistic son who literally only eats this sandwich every week. Because of my son's disability its very hard to get him to eat sometimes and I was really looking forward to him getting his breakfast. I was handed a small bag by a general manager named Antonio that was in a rush and very very short when he opened the sliding door. He was not friendly and when I tried to ask him for ketchup he made a face and grabbed two ketchup and handed it to me . I didn't look in my bag till I got home and to my son's and my disappointment it was just a hashbrown. I tried calling to let them know that their manager handed the complete wrong order and the response i got back was very mean and rude and I would like to send the video/audio to someone in corporate..because it was the worst experience I have ever had .

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 6370 Babcock Road, San Antonio?

This McDonald's location operates 24 hours a day, 7 days a week, including delivery and drive-thru services.

What delivery and pickup options are available at this McDonald's?

McDonald's offers delivery, same-day delivery, curbside pickup, and no-contact delivery services at this location.