McDonald's

3.5
1795 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6370 Babcock Road, San Antonio, TX
78249, United States

Hours

Reviews

3.5
1,795 reviews
5 stars
713
4 stars
358
3 stars
237
2 stars
113
1 star
374

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.

Speed of Service

Many customers expressed frustration over slow service, particularly in the drive-thru, with waits often exceeding 20 minutes.

Food Quality

Several customers reported issues with food quality, including cold items, incorrect orders, and stale products.

Staff Attitude

Feedback indicated a lack of professionalism among staff, with instances of rudeness and unhelpfulness noted by multiple customers.

Cleanliness

Some reviews mentioned cleanliness issues, particularly in the dining area and restrooms.
  • MM
    Math-yugh
    6 days ago
    2.0
    This is one of the slowest McD's locations I've ever been in. Morning, day, or night, busy or slow, be prepared to wait a while.
  • AS
    Adrian Soules
    Dec 24, 2025
    1.0
    Made a breakfast order before 10:30 but when I got there they couldn’t give me my food since it’s was 10:32 and now I have to wait for a refund that will take a week on some food I could just have now. They went on about the system this the system that when they could have just made me the food I payed for.
  • PP
    PJ
    Dec 21, 2025
    1.0
    Absolutely dreadfull service! Bunch of slow employees! Had the same guy asked me three times what I wanted after I told him the first time I was waiting for an order; like duhhh dude! They seriously need to work on customer service it's not a priority anymore for the people waiting at the front counter because they figure that they placed their order at the kiosk .Huge problem at all of the Mc Donald's I've been too!
  • JR
    J R
    Dec 18, 2025
    5.0
    Well I do not eat here but my daughter wanted the Grinch meal which was no longer available so we ordered something else, btw the visit was today. So our cashier was fun, funny kind and friendly very customer friendly. We had a fun lil time at the drive thru as he swung open the door and he seem theatrical when giving me my total and i mentioned it to him. We all laughed and he continued to give us some of the greatest service we’ve had ever. I asked him his name so I could give him a review and he replied with “ My name is Fernando and don’t you forget get it” as he giggled and we also giggled because it’s a name that is familiar to me. Of course he doesn’t know this but nevertheless very nice guy friendly and fun. Give this guy a raise please he really loves it. Today’s date is Dec . 18,2025 Keep up the good work Fernando.
  • MA
    Michelle A
    Dec 17, 2025
    5.0
    @ John John Gonzalez iv That’s a dramatic conclusion from a 15 minute interaction. Labeling someone ‘horrible’ says more about your reaction than the actual situation that didn’t go your way. You should also train yourself to proof read before posting publicly. You’d have a “whey” better audience.. just saying.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 6370 Babcock Road, San Antonio?

This McDonald's location operates 24 hours a day, 7 days a week, including delivery and drive-thru services.

What delivery and pickup options are available at this McDonald's?

McDonald's offers delivery, same-day delivery, curbside pickup, and no-contact delivery services at this location.