McDonald's

3.5
2770 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6350 Pearsall Rd, San Antonio, TX
78242, United States

Hours

Reviews

3.5
2,770 reviews
5 stars
1,096
4 stars
525
3 stars
430
2 stars
191
1 star
528

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes for simple orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Customer Service

Feedback indicated a lack of professionalism and care from staff, with several instances of rude behavior and poor communication.

Cleanliness

Many customers noted unsanitary conditions in the dining area and play area, contributing to a negative experience.

Management Issues

Reviews pointed to poor management practices, including inadequate staffing and lack of responsiveness to customer complaints.
  • ST
    Sharon Trembulak
    Jan 5, 2026
    1.0
    Waited 20 mins in drive thru after parked then they forgot about us and I had to go inside and get my food
  • IM
    Isabel Mireles
    Jan 4, 2026
    4.0
    Love the meal deals you can’t beat that especially if your on a budget . Just a quick pick up place
  • GG
    Gilbert Gonzales
    Jan 1, 2026
    1.0
    I always go there and they always give me my wrong order and I always ask him if it's what I ordered a Happy meal with nuggets and they always give me hamburger and then when I want a hamburger to give me nuggets and this is like the 10th time and every time I called her phone is always busy that's the worst service I ever had in my entire life
  • MS
    Michael Samudio
    Jan 1, 2026
    1.0
    Do not go to this location.Do not go to McDonald's.They have lost their touch way long ago.There are kids working here who are very rude.The managers are even worse.The food is very poor quality and They will park you for a happy meal and mcchicken for over 20 minutes. No joke, then when you go to the window to get your money back, managers come that don't even speak English or so they act like it. Then I try calling the next day cause i didn't see the refund applied, And they just say please hold and leave you on hold for as long as they can. They never came to the phone. You cannot get anywhere with this fast food restaurant anymore. Its not what it used to be
  • JH
    Jay Harris
    Dec 21, 2025
    1.0
    Do yourself a favor if you plan on eating in and letting your kids play on the playground. Put them in a hazmat suit, pick up your food from the valley high location and bring it to this one. You will save yourself an extraordinary amount of time waiting on your food and they will be less likely to mess up your order and definitely less likely to forget half of your food if you dont order from them at all. Absolutely waste of a franchise. There is absolutely 0 reason to have 4 people working the fryer at once and not having anyone on the front counter. Also if you are going to attempt to correct your mistakes dont take off with the receipt and never come back. On a complete side note I would give 5 stars to the girl that was running orders outside. Wasn't your place to step in and fix the issues but you did anyway and thats super appreciated. Also if you are the owner and not concerned with the reported average times, its because your employees clear it out then make the customer wait 15 minutes for the food. Your establishment is absolutely garbage

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 6350 Pearsall Rd, San Antonio?

McDonald's at 6350 Pearsall Rd, San Antonio is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers a drive-thru that is open 24/7.