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McDonald's

3.5
(2583 reviews)

Business Details

6350 Pearsall Rd, San Antonio, TX
78242, United States
(210) 623-8000
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6350 Pearsall Rd, San Antonio, TX
78242, United States

Hours

Reviews

3.5
2,583 reviews
5 stars
1,004
4 stars
483
3 stars
414
2 stars
180
1 star
502

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes for orders, particularly in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders being served, including missing items and wrong food.

Staff Attitude

Numerous customers experienced rude or dismissive behavior from staff, contributing to a negative dining experience.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and restrooms, impacting the overall atmosphere.

Management Issues

Frequent complaints about poor management and lack of organization were noted, suggesting a need for better staff training and oversight.
  • VA
    Vanessa Arias
    1 day ago
    2.0
    It doesn't matter how you order, on the app or in-person... and it doesn't matter if you order one thing... you will still have to pull up and park and wait 15 minutes to get your food. Save yourself the time and go to the valley hi location.
  • DL
    David Longoria
    Feb 12, 2026
    1.0
    As I walk in!! A new grown lady is crying and breaking down on how she doesn't understand the way of the system!! A HUGE man/lady manager was yelling her...."well we think your moving to slow"!!!
  • NB
    N Bella
    Feb 6, 2026
    3.0
    Always long lines at night the night manager tried to tell me i couldn't pay with change and i said are you serious ? Mind u it was like 4$ he just walked away . the morning shift workers are very different, they get the cars out quick and are attentive .night and day difference literally.
  • MM
    Maddie Mata
    Feb 5, 2026
    3.0
    Its a place my family always eats at whether it be breakfast or dinner. Sometimes its really good but in the mornings it gets really bad. I feel as though the staff either is run thin or gets really petty in the morning. Ending up with orders mixed or food not made right at all to the point where it could be downright disgusting :(
  • RR
    rose rose
    Feb 3, 2026
    1.0
    just horrible i called and called no answer to let them know about my order. Not sure if phone line is working. when i was waiting for my order you see managers walking and some staff smoking outside by dine in door. What’s the point of having a phone line if managers can’t answer.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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