Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported excessively long wait times, often exceeding 20-30 minutes for orders, both in the drive-thru and for curbside pickups.
Poor Customer Service
Many reviews highlighted unprofessional and inattentive staff, with instances of rudeness and lack of acknowledgment towards customers.
Order Accuracy Issues
Numerous customers experienced incorrect orders, with items missing or wrong, leading to frustration and dissatisfaction.
Kiosk Concerns
The introduction of kiosks was criticized for making the ordering process impersonal and causing confusion, especially for customers unfamiliar with the technology.
Food Quality
Several reviews mentioned issues with food quality, including cold items and old oil used for frying, contributing to an overall negative dining experience.
RA
Rachel Andrade
Jan 5, 2026
1.0
I went through the drive thru
I was having a hard time understanding the speaker.
I had to ask him to repeat himself more than once
Finally, got my order through NFL bundle
I was already in line for about 10 minutes
Had to wait another 10 minutes for my order.
I get home and only received half my order
So I had to go back only cause I was going to feed half of my grandkids.so I get to McDonalds and again there’s a long line thru the drive thru
So I park my car and get off
So I go to counter there’s an open space
And I stood there no one approached me to ask if I needed something so I asked
I would like to speak to a manager one of the employees looked at the lady in front of her
And as I explained why I was there
She asked me if I didn’t get my spicy burgers I said no she looked at me got a bag and grabbed the spicy burgers and gave them to me
And walked away
Poor management skills
No apologies or offered anything for the inconvenience
I am no longer going to that McDonalds again
I always say that cause I’ve been to that location and employees always have attitude and as long as they keep us waiting they shouldn’t have attitude be more courteous isn’t it supposed to be fast food so why the long wait
This happened 1/4/26
KM
Khalil M
Jan 4, 2026
1.0
I have been going to this restaurant for years and have never had an issue even though the service is slow and customer service is not great. I went there recently and waited for 45 minutes for 2 items and an employee yelled, cursed and screamed at me in front of customers for asking where my food was and threatened to call the cops as a paying customer. Do not recommend coming here at all. Disrespectful crew and managers are no help.
SS
SB1986 Sosa
Jan 1, 2026
1.0
Every single time we go to the McDonald’s near our home it’s always an issue. They always make you move ahead even when the order can be given to you right away. They were supposed to open at 7 am and they never answered until 7:10 to take the order. They are always so careless and just not goin on time management when it comes to getting the food out fo the customers. Always seem to be behind or in a rush. Might just need a new team altogether.
GC
George Contreras
Dec 29, 2025
1.0
Long wait time through the drive through at night pushing only two cars foward at a time taking about 3o to 45 mints to move each car up its horribly bad either something going on no one doing their jobs
AT
Amy Trevino
Dec 20, 2025
3.0
The new look is nice but I feel they should still have a cashier taking orders for people who do not know how to use the kiosk. Also there's a wall at the register up front that makes you feel like it was put there purposely so employees are not bothered by customers. Very impersonal. Also if you want a refill, need extra napkins or anything else you have to hope you get seen at the register and ask for it. There's no one to great you or to offer help at the kiosk. In my picture this is the wall I mentioned in my comment.
What are the operating hours of McDonald's at 6069 Ingram Road, San Antonio, TX?
This McDonald's is open daily from 5:00 AM to 1:00 AM Sunday through Thursday, and until 2:00 AM on Friday and Saturday.
What delivery services does this McDonald's provide?
They offer delivery, curbside pickup, same day delivery, and no-contact delivery.
How can I order food online from this McDonald's?
You can order online via their delivery URL: https://mcdonalds.order.online/business/-5579 or through the McDonald's app available on iOS and Android.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there a drive-thru available at this McDonald's location?
Yes, this McDonald's has a drive-thru service.
Where is this McDonald's located?
It is located at 6069 Ingram Road, San Antonio, TX 78238, USA.
What kind of menu options can I expect at this McDonald's?
McDonald's serves a variety of menu options made with quality ingredients, including breakfast items, burgers, sandwiches, coffee, ice cream, and frozen yogurt.
Which nearby places can I visit along with this McDonald's at 6069 Ingram Road?
Nearby places include Sonic Drive-In, Pizza Hut, Walgreens pharmacy, Two Rivers Place landmark, and La Fiesta Supermarket. You can grab a quick meal at Sonic or Pizza Hut, pick up essentials at Walgreens, or explore nearby shopping and landmarks before or after your visit.
Are there any nearby food options besides this McDonald's?
Yes, nearby food options include Sonic Drive-In for fast food, Pizza Hut for pizza, Little Caesars Pizza, Maya Cafe for Tex-Mex and Mexican cuisine, and El Folklor Bakery for baked goods.
What nearby services are available around this McDonald's that could be useful for customers?
Nearby services include Walgreens pharmacy for health needs, Western Union for money transfers, Life Storage for self-storage, and U-Haul Neighborhood Dealer for truck rentals, making it convenient to combine errands with your visit.