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McDonald's

3.5
(2631 reviews)

Business Details

5503 NW Loop 410, San Antonio, TX
78238, United States
(210) 684-3600
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5503 NW Loop 410, San Antonio, TX
78238, United States

Hours

Reviews

3.5
2,631 reviews
5 stars
1,060
4 stars
461
3 stars
363
2 stars
171
1 star
576

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving old or cold food, with several instances of incorrect orders and missing items.

Service Issues

Numerous reviews highlighted long wait times, rude staff, and poor customer service experiences.

Cleanliness

Customers expressed concerns about the cleanliness of the dining area and restrooms, with reports of dirty tables and unsanitary conditions.

Order Accuracy

Frequent complaints about incorrect orders, missing condiments, and issues with mobile app orders were noted.
  • JP
    Jenny St. Pierre
    2 days ago
    2.0
    Sat at a table for 20 minutes waiting for our food, and was brought someone else's meal. Ended up having to go stand at the pick up counter and stare into the kitchen to get the food I ordered. No napkins, no ice in the drink machine, bathrooms are restricted and I couldn't go pee without feeling like I was hassling the employees for a key. It's been a long time since I was in a McDonald's, but it wasn't a great experience. Maybe just use the drive-through if you visit this location.
  • TB
    Tammy Beck
    4 days ago
    1.0
    I went to this McDonald's on February 22nd and I ordered me 2 mcchicken sandwiches and they were old like they had been sitting their for a while so I couldn't eat them and then again today I went to order me 2 mcchicken sandwiches again and once again they were old so I wasn't able to eat them and I tried calling to talk to the mgr and no one answers the phone. Y'all need to start making yalls fóod fresh or y'all will lose my business
  • AB
    Alexandria Balderas
    Feb 24, 2026
    1.0
    This is ridiculous. Always something about this store. My mobile app doesn’t work half the time for this location. Something always wrong with order. Curbside takes forever and just bad. Like right now. Been at the intercom at 10:05pm some lady said “let me change out battery” and never answered again. I waited for 20 min and now in the inside and still nothing. It’s piling up with people
  • TC
    Teresita Campos
    Feb 22, 2026
    1.0
    Waited 20 minutes to order in the drive thru then saw the reviews while waiting to left. Went inside to get mangers names no one wanted to give me managers name. An assistant manager came to the front to give out orders when I took her name. She replied the reason they take long there is because she has no staff I saw 10 people back there I don't know if that in enough to take orders. I won't return to this location.
  • DV
    des velasquez
    Feb 12, 2026
    1.0
    honestly this mcdonald’s needs to be shut down my uber eats orders are always wrong, when i go to the store itself i wait up to 30 minutes just for a order i know two people close to me that have worked at this location and the food is dirty the score is so low for this location i’m very surprised it’s still open. if anyone is gone take any review into consideration plz take this one because the story’s i’ve heard from my friends about this location are crazy

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 5503 NW Loop 410, San Antonio?

McDonald's at 5503 NW Loop 410 operates 24/7 all days except Saturday when delivery is closed. The store itself is open 24/7 every day.

Does this McDonald's location offer delivery and pickup services?

Yes, this McDonald's offers delivery, same-day delivery, curbside pickup, and no-contact delivery services.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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