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McDonald's

3.4
(2400 reviews)

Business Details

(210) 682-7400
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
San Antonio Potranco 1604, San Antonio, TX
78245, United States

Hours

Reviews

3.4
2,400 reviews
5 stars
899
4 stars
478
3 stars
319
2 stars
192
1 star
512

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, often exceeding 20-40 minutes, regardless of whether they ordered in-store or via drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to customer frustration.

Staff Attitude

Several customers noted unprofessional behavior and poor communication from staff, including rudeness and lack of urgency.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty tables and restrooms, contributing to a negative dining experience.

Food Quality

Customers expressed dissatisfaction with food quality, citing cold, soggy fries and improperly cooked items.
  • AA
    Annur Arrad
    4 days ago
    1.0
    This is the worst McDonald's I've ever seen horrible customer service
  • CS
    C Sal
    Feb 12, 2026
    1.0
    I placed the order at 5:30 am for a pick up. I show up through the drive through at 6:20 am and my order is not ready. I placed a large order so it would be ready when I go for pick up . 20 minutes waiting
  • RM
    Robert Masters
    Feb 2, 2026
    4.0
    Fast service, food good restroom clean. A little slow getting tables wiped off.
  • GB
    George Bara
    Feb 2, 2026
    5.0
    Fast and good service. The employees and manager at night are excellent at their job
  • KG
    Keyri Garcia
    Jan 29, 2026
    2.0
    This McDonalds is always getting my orders wrong and always handing out poorly served cold fries. Had to go down and request new fries as they were cold and old, never got my shake and was given an incorrect drink. Burger meat was also old. Other wise they are always so kind and have a good atmosphere.

Frequently Asked Questions About McDonald's

What are the McDonald's operating hours at San Antonio Potranco 1604?

McDonald's at San Antonio Potranco 1604 is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery and curbside pickup?

Yes, they provide delivery, curbside pickup, same day delivery, and no-contact delivery services.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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