McDonald's

3.4
2373 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
San Antonio Potranco 1604, San Antonio, TX
78245, United States

Hours

Reviews

3.4
2,373 reviews
5 stars
890
4 stars
474
3 stars
317
2 stars
188
1 star
504

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with employees being rude, unprofessional, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and long wait times for food.

Food Quality

Several reviews mentioned cold, soggy, or poorly prepared food, with some customers expressing disappointment in the overall quality.

Management Issues

Feedback indicated problems with management, including rudeness and lack of effective training for staff.

Cleanliness

While some customers noted cleanliness, others reported dirty tables and unsanitary conditions.
  • CT
    Clinton Torrez
    5 days ago
    1.0
    Went in with my kids to feed them some supper. Took my 4 year ild to go potty and there was blood splattered on the side of the toilet and floor as well as a part of a syringe that was just sitting in the middle of the floor.
  • ND
    Nogard Dragon
    Nov 9, 2025
    1.0
    This is probably one of the worst food service joints for fast food this side of potranco. DO NOT order here. They always screw up your order, take forever on door dash orders. And have a serious lack of urgency in the back, no surprise when the workers are all really young with lack of responsibility. Getting food after 10PM forget about it, your gonna wait for a few hours in line. Coming from someone who worked in the food service life for 10 years. This place honestly made me mad after getting my 6th order wrong in a row. Just do yourself a favor and headache and go to the McDonald's on Ellison Drive.
  • JK
    Justin Kilby
    Nov 7, 2025
    1.0
    If I could leave a 0 star I would. This place is terrible working with Uber Eats. And the drive thru is terrible. This place always messes up the order. This is the worst McDonalds on the planet. So terrible!!!
  • AA
    Avaa
    Nov 2, 2025
    1.0
    Would give a 0 if i could, by far the worst mcdonald’s i have ever been to in my life and ive been to a lot these people don’t deserve to serve me.
  • SA
    Sebastian Aguilar
    Oct 30, 2025
    4.0
    I don’t like going to this store often, not because of the food or how long it takes to get it. But because it reminds me of how I saw my uncle fly a hopper ballon and went straight into a power line and caused a massive fire, injuring himself in the process. The food was good though, the fries were crisp and the Diet Coke was cool too! I got a mccrispy and it actually was crispy unlike other stores!

Frequently Asked Questions About McDonald's

What are the McDonald's operating hours at San Antonio Potranco 1604?

McDonald's at San Antonio Potranco 1604 is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery and curbside pickup?

Yes, they provide delivery, curbside pickup, same day delivery, and no-contact delivery services.