Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor service, including rude staff, long wait times, and frequent order mistakes.
Cleanliness
Customers reported unsanitary conditions, including dirty tables and restrooms, and some found food items unappetizing.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poorly prepared food.
Management Issues
Several reviews mentioned ineffective management, with complaints about staff behavior and lack of organization.
XM
Xavier Montoya
Dec 22, 2025
1.0
Tables were dirty , the employees had Attitude , had no care in the world. The cashier lady was also rude to a friend of mine and also one employee was scratching his head and continued to cook the fries right after.
KS
Kyle Santos
Dec 22, 2025
1.0
Wish I could give this place 0 stars place was so nasty not a single clean table no ice in the machine no one at any table had food manager not helping crew maintenance guy straching his head then dropping frys without washing hands took 25 minutes for a 20 piece and a basket of frys they argue with you won't give you the drink you paid for at the kiosk. Employee went on break got food before we did
JL
J L
Dec 12, 2025
5.0
Hard to order because the kiosks aren't always working correctly, and there's no one there to personally wait on your order unless you yell for them.
EA
Elizabeth Ayala
Dec 5, 2025
1.0
Worse Macdonalds in my opinion of keeping up with orders they skipped me and gave my order to someone else and all I get is a sorry for waiting so long and supposedly give me fresh food which I know is not ! I try to give them an opportunity because this ain't the first time they done this too me and again skipped me and basically forgot about me never coming here make sure you tell your employees where you tell customers which area they are at so they stop looking lost and stop messing up orders not organized manager needs to step it up and get the employees to do better with taking orders to customers the correct one and not giving it away to the wrong customer!
AO
Angela O
Nov 28, 2025
3.0
I ordered 2x40 piece nuggets and 2 large fries on the app. My son went in to pick it up and in true child fashion, he did not check the order before leaving the store. When we got home we realized there were only 2x17 piece nuggets in the 2 bags we were given. I called the store and they said we could come back or wait until a later date. I choose to come back immediately as I had a lot of hungry people to feed. When I got back, I told the kid at the counter I had just talked to someone (I told him her name) about the order and I needed my 40 piece nugget. He said someone would be right with me. 20 minutes later, I was still waiting. I was then asked if I'd been helped, I said kind of and explained the situation again. Bottom line, I waited about 35 minutes before I was given my 40 nuggies and a line of angry people had formed behind me because not 1 employee came to help anyone in the front. I assume they were expected to use the kiosk. Some man started making some noise and then we all got helped.
What are the McDonald's operating hours at San Antonio Potranco 1604?
McDonald's at San Antonio Potranco 1604 is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery and curbside pickup?
Yes, they provide delivery, curbside pickup, same day delivery, and no-contact delivery services.
Is there a drive-thru available at this McDonald's?
Yes, the San Antonio Potranco 1604 McDonald's has a drive-thru open 24/7.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I place an order online or via a mobile app from this McDonald's?
Yes, you can order online through their delivery URL or via the McDonald's app available on iOS and Android.
What services does this McDonald's location offer?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there any nearby fuel stations close to this McDonald's?
Yes, nearby fuel stations include Valero, Circle K, and Corner Store, convenient for fueling up before or after your meal.
Which other fast food restaurants can I find near this McDonald's?
Nearby fast food options include Subway, Wingstop, Firehouse Subs, and Bill Miller Bar-B-Q for variety in your dining choices.
Are there nearby health and wellness services near McDonald's San Antonio Potranco?
Yes, you can visit Quality Urgent Care for medical needs, Massage Heights, Glamour Nails & Spa, and Great Clips for wellness and beauty services.
Can I visit nearby shopping and banking locations when I visit McDonald’s at San Antonio Potranco?
Absolutely. Nearby shopping includes Kohl's and Sephora, and for banking, Broadway Bank - Potranco Village Banking Center and Wells Fargo ATM are close by.