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McDonald's

3.7
(3416 reviews)

Business Details

9600 Interstate 10 NW, San Antonio, TX
78230, United States
(210) 593-0344
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9600 Interstate 10 NW, San Antonio, TX
78230, United States

Hours

Reviews

3.7
3,416 reviews
5 stars
1,412
4 stars
757
3 stars
520
2 stars
211
1 star
516

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions, particularly during late-night shifts.

Food Quality

While some customers praised the freshness and taste of the food, others complained about cold, stale, or incorrectly prepared items.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the dining area and restrooms, with some describing the location as filthy.

Positive Staff Interactions

Despite the negative feedback, some customers noted exceptional service from specific employees, indicating that there are positive experiences to be had.
  • CM
    Charlie Marquez
    Feb 9, 2026
    1.0
    Always mobile, they Miss up on my order , then they cancel, every time . I ask for a manager, and never get one, just say , he /she gonna say the same thing. Smh. Always disrespectful, no answers, just attitude, never A solution. If you don't like your job go some where else . INDUSTRY
  • LM
    Lolita Mesquita-Sanchez
    Feb 7, 2026
    1.0
    I am disappointed. I work in the medical field and I’m just getting off a shift around 10-ish. I go through the drive-through to order my food. I ordered a big Mac meal medium and then I asked for a small coffee. I get up to the window and the lady asked me if they already gave me a coffee. I told her no she kinda was disgusted not with me. I guess whoever should’ve made the coffee, but it was her window that gives me the coffee so I don’t understand. Then she checks the coffee maker there’s no coffee instead of offering me something else. She just told me to drive up and I don’t know if she told me to drive up to the next spot and stay there and wait or she said spot two regardless I’m sitting out here for a while and I thought OK maybe she did say too. I drive around to the front. There’s somebody in parking space number two. So I park I go inside. I wait for a while like other people are waiting and no one is at the front counter. I see the drive-through of course they’re busy. They look a bit confused with each other. She finally comes out to give someone else their food. Not very happy I imagine she does not like her job or it’s been a horrible night for her. Either way I stopped her on the way back behind the counter and said you were getting my coffee? She says yeah she goes off. She makes my coffee. She comes back and just hand me the coffee. No thank you sorry for the delay or anything. I get home. My food is cold, but guess what? My burger was never warm. In fact I don’t know how long it’s been sitting there because my cheese wasn’t even melted. It was that cold. I am so not happy. I tried calling, but I couldn’t even get anybody on the phone. The only thing that worked out was that I got my coffee but now I’m so mad I don’t even want it.
  • CA
    Connor Akridge
    Feb 7, 2026
    2.0
    Line isn’t moving at night
  • JS
    Jennifer S
    Feb 4, 2026
    1.0
    Apparently they don’t know the mobile app deal codes can’t be used more than once within 15 minutes? Was on the drive thru and they rang me up the full price and was asked to give the code again at the window. A new code generated and the supervisor or whoever said that i didn’t give a code when i did. When i told him to ask the girl that took my order he refused and was giving me a hard time. I explained the app doesn’t allow more than once code to be used every 15 minutes. He refused to listen so I guess he doesn’t know how the app works.
  • AF
    Aliyah Flores
    Jan 15, 2026
    1.0
    What’s the point of ordering ahead on the app and paying ahead if I can’t even get my order. I ordered breakfast before breakfast left the app because I know by the time I got there I would be 5 minutes past breakfast. But since I didn’t show up to McDonalds before 10:30 I couldn’t get my order. I arrived around 10:35 the latest and was told no I can’t have my order they already canceled it. When I asked for proof of cancellation I was then shown how to cancel the order on my app and I had to cancel it myself.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 9600 Interstate 10 NW, San Antonio, TX?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery service?

Yes, McDonald's offers delivery service every day, 24/7.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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