Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported long wait times, incorrect orders, and rude staff interactions, particularly during late-night shifts.
Food Quality
While some customers praised the freshness and taste of the food, others complained about cold, stale, or incorrectly prepared items.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the dining area and restrooms, with some describing the location as filthy.
Positive Staff Interactions
Despite the negative feedback, some customers noted exceptional service from specific employees, indicating that there are positive experiences to be had.
CM
Charlie Marquez
Feb 9, 2026
1.0
Always mobile, they Miss up on my order , then they cancel, every time . I ask for a manager, and never get one, just say , he /she gonna say the same thing. Smh. Always disrespectful, no answers, just attitude, never
A solution. If you don't like your job go some where else . INDUSTRY
LM
Lolita Mesquita-Sanchez
Feb 7, 2026
1.0
I am disappointed. I work in the medical field and I’m just getting off a shift around 10-ish. I go through the drive-through to order my food. I ordered a big Mac meal medium and then I asked for a small coffee. I get up to the window and the lady asked me if they already gave me a coffee. I told her no she kinda was disgusted not with me. I guess whoever should’ve made the coffee, but it was her window that gives me the coffee so I don’t understand. Then she checks the coffee maker there’s no coffee instead of offering me something else. She just told me to drive up and I don’t know if she told me to drive up to the next spot and stay there and wait or she said spot two regardless I’m sitting out here for a while and I thought OK maybe she did say too. I drive around to the front. There’s somebody in parking space number two. So I park I go inside. I wait for a while like other people are waiting and no one is at the front counter. I see the drive-through of course they’re busy. They look a bit confused with each other. She finally comes out to give someone else their food. Not very happy I imagine she does not like her job or it’s been a horrible night for her. Either way I stopped her on the way back behind the counter and said you were getting my coffee? She says yeah she goes off. She makes my coffee. She comes back and just hand me the coffee. No thank you sorry for the delay or anything. I get home. My food is cold, but guess what? My burger was never warm. In fact I don’t know how long it’s been sitting there because my cheese wasn’t even melted. It was that cold. I am so not happy. I tried calling, but I couldn’t even get anybody on the phone. The only thing that worked out was that I got my coffee but now I’m so mad I don’t even want it.
CA
Connor Akridge
Feb 7, 2026
2.0
Line isn’t moving at night
JS
Jennifer S
Feb 4, 2026
1.0
Apparently they don’t know the mobile app deal codes can’t be used more than once within 15 minutes? Was on the drive thru and they rang me up the full price and was asked to give the code again at the window. A new code generated and the supervisor or whoever said that i didn’t give a code when i did. When i told him to ask the girl that took my order he refused and was giving me a hard time. I explained the app doesn’t allow more than once code to be used every 15 minutes. He refused to listen so I guess he doesn’t know how the app works.
AF
Aliyah Flores
Jan 15, 2026
1.0
What’s the point of ordering ahead on the app and paying ahead if I can’t even get my order. I ordered breakfast before breakfast left the app because I know by the time I got there I would be 5 minutes past breakfast. But since I didn’t show up to McDonalds before 10:30 I couldn’t get my order. I arrived around 10:35 the latest and was told no I can’t have my order they already canceled it. When I asked for proof of cancellation I was then shown how to cancel the order on my app and I had to cancel it myself.
What are the operating hours for McDonald's at 9600 Interstate 10 NW, San Antonio, TX?
This McDonald's location is open 24 hours a day, 7 days a week.
Does this McDonald's offer delivery service?
Yes, McDonald's offers delivery service every day, 24/7.
Can I use the drive-thru at any time at this McDonald's?
Yes, the drive-thru is open 24 hours a day, 7 days a week.
What payment options are accepted at this McDonald's?
Accepted payments include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services are available at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I order McDonald's food online or via a mobile app for this location?
You can order through the McDonald's App available on iOS and Android, or use the delivery website at https://mcdonalds.order.online/business/-5579.
Is curbside pickup available at this McDonald's?
Yes, curbside pickup is among the available services along with delivery and no-contact delivery.
Are there any nearby restaurants I can visit after McDonald's?
Yes, nearby eateries include Golden Street Tacos for Mexican cuisine, Sana All Authentic Filipino Cuisine for Filipino dishes, and MVP Funnel Cakes food truck for bakery treats.
What nearby lodging options are near this McDonald's for travelers?
Nearby hotels and motels include Motel 6 San Antonio Northwest Medical Center, Baymont by Wyndham San Antonio Near South Texas Medical Center, and Baymont Inn & Suites San Antonio/Wurzbach.
How can nearby gas stations and convenience stores help when visiting McDonald's?
Convenience stores and gas stations like Shell and Timewise are close by, allowing customers to fuel up or grab essentials before or after their visit to McDonald's.
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