Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
3,565 reviews
5 stars
1,492
4 stars
801
3 stars
539
2 stars
215
1 star
518
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor management, leading to frustration and dissatisfaction.
Cleanliness
Several reviews highlighted dirty dining areas and restrooms, with some customers feeling uncomfortable due to unsanitary conditions.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others received cold or poorly prepared food.
Staff Attitude
While some customers praised friendly staff, others experienced rude service, particularly from management, impacting their overall experience.
Play Area
The children's play area received positive remarks for being enjoyable, but concerns about cleanliness were also noted.
- EREnjoy The rideNov 15, 20255.0I have been to buy coffee every morning, sometimes breakfast is super clean and they have excellent customer service.
- DDDeeNov 12, 20251.0Night shift is forever getting orders wrong. Always keeping items from meals, must be nice to get a free meal out of paying customers.
- DSDane ShanoskiNov 9, 20254.0The shout out goes to Zoe she's running the front register I ordered coffee very kind young lady excellent customer service skills she knows what's up I came in for a refill she remembered my order always with a smile on her face and kindness in her voice Keep doing what you're doing McDonald's you're doing it right and also a shout out to Corey great customer service too
- UQUsman QaziNov 8, 20251.0Very disappointed I was waiting for 15 outside on the window I entered inside and still they were just looking and the order was there they there you go I said what so I am not gonna come back
- DDDeeOct 22, 20251.0Omg we’re do I start Walked in and 6 people in line no one helping, I waited 5 min and still no one help not 1 customer in line. So I skipped everyone and asked is hello! Is anyone going to help us ALL out. The girls with Hijab on there head just looked back like they didn’t understand me or the customers and walked away. Finally I asked for a manager and after 1 min or 2 some young girl helped out. But we decided to order on screen when it finally opened up. Place could use some wipe downs on tables we sat down in kids section because it was the only table clean. Could also use something for muski smell. But not wiped I wiped down my self. The Food took about 20 ish min to receive- the girls with the Hijabs had family waiting for them in kids playground and kept taking them food and stayed to talk w them instead of getting our food. We finally got our food after I went up to ask how much longer. Food was ok not great for the wait. The whole hr I was there they had a line. It was ridiculous we wanted to order a pie and ice cream no one was helping on counter it’s like their focus was just drive through. I was over it by then some boy came out from the back just to give his friend or relative a drink and shake and when I said can you help us, he said oh I’m not in the front counter. I asked to speak with a manager and the manager never came out. I will never stop at that location ever again.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 9600 Interstate 10 NW, San Antonio, TX?
This McDonald's location is open 24 hours a day, 7 days a week.
Does this McDonald's offer delivery service?
Yes, McDonald's offers delivery service every day, 24/7.
Can I use the drive-thru at any time at this McDonald's?
Yes, the drive-thru is open 24 hours a day, 7 days a week.
What payment options are accepted at this McDonald's?
Accepted payments include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services are available at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I order McDonald's food online or via a mobile app for this location?
You can order through the McDonald's App available on iOS and Android, or use the delivery website at https://mcdonalds.order.online/business/-5579.
Is curbside pickup available at this McDonald's?
Yes, curbside pickup is among the available services along with delivery and no-contact delivery.
Are there any nearby restaurants I can visit after McDonald's?
Yes, nearby eateries include Golden Street Tacos for Mexican cuisine, Sana All Authentic Filipino Cuisine for Filipino dishes, and MVP Funnel Cakes food truck for bakery treats.
What nearby lodging options are near this McDonald's for travelers?
Nearby hotels and motels include Motel 6 San Antonio Northwest Medical Center, Baymont by Wyndham San Antonio Near South Texas Medical Center, and Baymont Inn & Suites San Antonio/Wurzbach.
How can nearby gas stations and convenience stores help when visiting McDonald's?
Convenience stores and gas stations like Shell and Timewise are close by, allowing customers to fuel up or grab essentials before or after their visit to McDonald's.