McDonald's

3.6
2451 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
926 Bandera Road, San Antonio, TX
78228, United States

Hours

Reviews

3.6
2,451 reviews
5 stars
1,061
4 stars
411
3 stars
326
2 stars
161
1 star
492

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 30 minutes for their orders.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and management, as well as frequent mistakes with orders.

Cleanliness

The establishment was often described as dirty, with complaints about unclean tables and restrooms.

Food Quality

While some customers enjoyed the food, many noted that it was often cold or incorrect upon delivery.

Staffing Issues

Several reviews mentioned that the location appears to be understaffed, contributing to the slow service and poor customer experience.
  • FB
    Frosty B
    1 day ago
    1.0
    Terrible managing skills. Very unprofessional, very slow, very dirty, etc. whoever runs this store needs to be fired and replaced. They don’t even accept people they hired from hiring events. Worst store I’ve seen in a long time
  • SB
    Syrenia Brooks
    4 days ago
    1.0
    2 cheeseburger meal costing over 16 is crazy. Talking about they don't have that at this location lol 😂
  • SL
    Sofia Longoria
    Nov 16, 2025
    1.0
    Every time I’ve come on my lunch no one runs the front counter and you have to use the kiosk to make an order. The only attention they place is in the drive through orders and no one runs the front cashier. I stood there and the manager didn’t even bother to take my order as she saw me standing there waiting. This is disappointing because I only have 30 min for lunch and have to wait for way too long to be acknowledged and then the kiosk card reader didn’t even work.
  • BM
    Briana Martinez
    Nov 7, 2025
    1.0
    Went through the drive thru, employee handed my families food out wrong, switched the bag, and handed me the same old nuggets from the bag, and forgot the sauce. There was also 4 employees standing at the window staring, the girls shirt kept showing her back, really uncomforting. And had a bad attitude. Wont be coming back to this location.
  • JM
    Javer Martinaz
    Nov 4, 2025
    4.0
    My favorite taco here is the Chile con Carne. If you like spicy. This is the taco for you. It's very flavorful and the meat is so tender. Tortilla soup is pretty good as well.

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in service at McDonald's on Bandera Road, San Antonio?

McDonald's on 926 Bandera Road in San Antonio is open daily from 5:00 AM to 1:00 AM for dine-in service.

When is the drive-through service available at this McDonald's location?

The drive-through at McDonald's on Bandera Road is open every day from 5:00 AM to 1:00 AM.