McDonald's

3.5
1320 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8349 Culebra Road, San Antonio, TX
78251, United States

Hours

Reviews

3.5
1,320 reviews
5 stars
522
4 stars
254
3 stars
168
2 stars
92
1 star
284

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Many customers reported that the location is frequently short-staffed, leading to long wait times and poor service.

Order Accuracy

Numerous reviews highlighted problems with incorrect orders and missing items, causing frustration among customers.

Customer Service

Feedback indicates a lack of professionalism and friendliness from staff, with several customers describing rude interactions.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold fries, incorrect items, and overall poor preparation.

Inconsistent Experience

While some customers had positive experiences with friendly service and fresh food, these were overshadowed by numerous negative reviews.
  • JV
    J V.
    6 days ago
    1.0
    Yall stupid to close it when yall need to be working, no wonder yall complicated and complain about everyone and everything else...
  • AR
    Angel Ryan
    Nov 16, 2025
    1.0
    The whole 10 pulse minutes I was standing there unattended to my order was READY the whole time. Since the moment I walked in. Terrible service, you should always acknowledge your customers.
  • NG
    Natalia Gallegos
    Nov 9, 2025
    1.0
    super rude “manager”. bigger female manager with grey hair and a bun with accent. i had a problem with my order and she was straight rude to me about it . had to pay for their mistakes and all because the manager said “i don’t know what you want me to do”. found it as an inappropriate response due to the circumstances of them being in the wrong.
  • LS
    lucas Stevens
    Nov 8, 2025
    5.0
    The crew at this location at 645pm on Saturday 11/8 is killing it!!! I just had really tasty food from this location.
  • CH
    Corey Howard
    Oct 25, 2025
    1.0
    For my late night workers or insomniacs DO NOT go here after 1am they will claim they are short staff or just straight up say not taking orders I couldn’t even get one sandwich made because they were “short staff” and was coldly told to cancel the order for a refund which takes up to 7 days so my points were wasted…but also saw 4 ppl when driving off don’t waste your time

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week, from Monday through Sunday.

Does this McDonald's offer delivery and curbside pickup services?

Yes, they provide curbside pickup, delivery, same day delivery, and no-contact delivery services.