Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
2,623 reviews
5 stars
1,035
4 stars
520
3 stars
365
2 stars
199
1 star
504
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude staff and poor customer service, with many experiences highlighting long wait times and incorrect orders.
Wait Times
Numerous reviews mentioned excessively long wait times in both drive-thru and in-store, often exceeding 30 minutes.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and failure to accommodate special requests.
Food Quality
Feedback indicated that food was often served cold or not fresh, with several complaints about the quality of specific items.
Management Issues
Several reviews pointed to poor management and lack of organization, contributing to the overall negative customer experience.
- CRCyndi RodriguezNov 17, 20252.0Stopped at 5 am and the young lady was so rude
- CJChris JacksonNov 10, 20251.0At this location I could be staying there in front of the counter wait an employee to come help me and all of them just pass you up like they don't even see you.
- TBTJ BustamanteOct 30, 20252.0Went through the drive thru and the lady at the window was very rude by rolling her eyes when I asked for condiments for my fries. She gave me one ketchup and I asked for more and she rolled her eyes and huffing and puffing like it was a big deal…
- J1JUST ME 123Oct 30, 20251.0Ordered in the app and they didn’t add the monopoly stickers on the boxes, completely forgot my McFlurry, and the fries were cold.
- DLDerrick & Sally Transport LLCOct 27, 20251.0This is the second time they have done this... I placed an on line order told my son in law to pick up my order since he was across the street at Wal-Mart... I set it for the counter so he went in waited for a while just to be told that there is no one working the counter cuz everyone was to buisy working the back and drive through... So he was sent to go through the drive thru just to wait longer and then told they couldn't find the order... Went back inside and they told him I have to push the IM HERR button which I did before but since its showing my location to far on my phone it wouldn't work but finally it did but even after that they still couldn't find the order... Remind you I placed the order at 3:45 pm and and dealt with all this all the way to 4:40pm about a whole hour... Don't see how this place is still running or havent got better managers to run the place more sufficient... Ive been a manager at different food industries and never have I ever seen such bad poor management... Oh here is the big plus... I called them to complain I asked for a manager which the girl who answered said she was the manager but yet when I got on her about the whole thing she spoke to someone else in spanish which I understand the language about what I said then handed the phone to the correct manager... I never write reviews but this really boils my blood cuz they can't even refund me and I have to get with corporate which I strongly feel they run under franchise...
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 5304 Rigsby Avenue, San Antonio, TX?
McDonald's at 5304 Rigsby Avenue is open 24 hours every day of the week.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 at this location through their online ordering platform.
Can I use the drive-through service at McDonald's on Rigsby Avenue?
Yes, the drive-through is open 24 hours daily for your convenience.
What payment options does McDonald's at Rigsby Avenue accept?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Which mobile apps can I use to order from this McDonald's?
You can order using the McDonald's App available on both the Apple App Store and Google Play Store.
What pickup and delivery services does this McDonald's offer?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Are there any nearby convenience stores close to McDonald's on Rigsby Avenue?
Yes, there are several nearby convenience stores including 7-Eleven, Speedy Stop, Circle K, and Corner Store, making it convenient for quick shopping before or after your meal.
What fast food restaurants are close to McDonald's at 5304 Rigsby Avenue?
Nearby fast food options include Jack in the Box, KFC, Taco Bell, and El Rodeo de Jalisco, offering a variety of dining choices in the area.
Are there any nearby gas stations or automotive services near McDonald's?
Yes, Exxon & Mobil Stations, Valero, Circle K, and Ramco Transmission Parts & Service are close by, which is convenient if you need to fuel up or get automotive assistance when visiting McDonald's.
Does McDonald's at 5304 Rigsby Avenue provide free WiFi and mobile offers?
Yes, this location offers WiFi access and various mobile offers to enhance your dining experience.