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McDonald's

3.5
(2177 reviews)

Business Details

3515 Culebra Road, San Antonio, TX
78228, United States
(210) 435-5497
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3515 Culebra Road, San Antonio, TX
78228, United States

Hours

Reviews

3.5
2,177 reviews
5 stars
847
4 stars
409
3 stars
313
2 stars
154
1 star
454

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, particularly during late-night shifts.

Wait Times

Many reviews highlighted excessively long wait times, often exceeding 30 minutes, even with few customers present.

Food Quality

Customers frequently complained about food quality, including cold items, incorrect orders, and unsanitary conditions.

Management Issues

Several reviews pointed to poor management practices, including lack of accountability and inadequate training for staff.

Customer Experience

Overall, the customer experience was negatively impacted by staff attitudes, long waits, and frequent order mistakes.
  • AC
    Anieisia Cole
    6 days ago
    1.0
    I’m very disappointed with my recent visit to this McDonald’s location. My food was not fresh, and both my Shamrock Shake and McFlurry were not mixed at all. The overall quality did not meet expectations. I’ve had better experiences before, so this was very disappointing.
  • SC
    Sarah Cedillo
    Feb 11, 2026
    1.0
    Just left asked if they can put more chocolate in my milk shake said it dispenses at same time so she couldn’t manger comes up to give me fries and cookies I ask if I can have a bbq sauce chick gives me attitude it’s 31 cents like if you don’t like your job go find another always something with night shift
  • ET
    Edward T
    Feb 5, 2026
    1.0
    The manager on duty wasn’t able to take my method of payment 100$ due to some sort of drop issues that have nothing to do with me then denied serving me, definitely caught me off guard and didn’t feel comfortable taking back thinking she had swapped out with a fake bill. Please fix this issue McDonald’s with the amount of money y’all make this should never be an issue on y’all’s end, I just cashed my check from a bank and received that bill from their directly. Waste of time.
  • VL
    Veronica Martinez Liu
    Jan 27, 2026
    5.0
    Un exelente servicio❤️ puedo escuchar Alos empliados trabajar en equipo algo exelente nada que ver al Macdonald que esta en bandera y woodland ahi dan un horrible servicio.
  • PM
    Please Read Me
    Jan 24, 2026
    1.0
    Visited this McDonald’s twice, one week apart, and unfortunately had the exact same experience both times with different employees. Both visits resulted in wait times exceeding 30 minutes. The first visit was on New Year’s, so yeah a little grace and assumed the delay was due to the holiday. The second visit, however, was around 12:30 a.m., with no visible line and hardly anyone around, yet the wait was just as long. I want to be clear: We’ve visited several other McDonald’s locations in the area at similar hours and have never experienced wait times or attitudes like this. Because this location isn’t in the best neighborhood, I genuinely tried to give the employees the benefit of the doubt. However, during our second visit, a male employee working the drive-thru spoke to customers on the wrong speaker, making it impossible to hear him. When we calmly let him know, saying, “Sir, you’re on the wrong speaker, we can’t hear you,” his response was defensive and unprofessional. He told us we didn’t need to yell (we weren’t), stated that he could refuse service, and abruptly said “bye.” For context: we are not the type of people who complain, argue, or seek special treatment. We waited 10–15 minutes just to be acknowledged and remained polite the entire time. We had already placed and paid for a mobile order, so leaving wasn’t an option. When we finally pulled to the window, a female employee was kind enough to give us our food, but that still took another 20 minutes. To make matters worse, the fries were frozen. Thankfully, the nuggets were warm, and the food wasn’t even for me it was for someone else. I understand that late-night shifts are difficult. I understand that people go through things. But customers also go through things and many are simply stopping for a quick, affordable meal after a long day. People are spending their hard-earned money just to eat. No one should have to deal with this level of disregard, long waits, and attitude especially when they’ve done nothing wrong. This is exactly why Real Reviews exists. Not to attack workers, but to speak honestly and encourage better training, accountability, and basic human decency. Whatever is happening behind the scenes at this location needs attention. -Thank you ( Next Visit will be soon!)

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 3515 Culebra Road, San Antonio?

This McDonald's location is open 24/7, every day of the week.

Does this McDonald's offer delivery services?

Yes, McDonald's offers delivery services 24/7, including same day and no contact delivery.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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