McDonald's

3.5
2228 reviews
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Business Details

3515 Culebra Road, San Antonio, TX
78228, United States
(210) 435-5497
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3515 Culebra Road, San Antonio, TX
78228, United States

Hours

Reviews

3.5
2,228 reviews
5 stars
875
4 stars
424
3 stars
316
2 stars
160
1 star
453

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, including managers, leading to a negative customer experience.

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items, contributing to frustration and dissatisfaction.

Wait Times

Long wait times were a common complaint, with customers often waiting excessively in both the drive-thru and inside the restaurant.

Food Quality

Several reviews mentioned poor food quality, including cold, burnt, or improperly prepared items, which detracted from the overall dining experience.

Cleanliness

The cleanliness of the restaurant, particularly the bathrooms and dining area, was frequently criticized, indicating a need for better maintenance.
  • JS
    j soto
    1 day ago
    4.0
    Unusual drive-thru wait time this 11/23 mrng. Food hot though so it's all good.
  • JN
    Jorge Nisino
    5 days ago
    3.0
    Ladies in the morning shift don’t put my jelly’s they are lazy I order online and live 20 mins from there and my food wasn’t ready yet
  • AH
    Alvaro Hernandez
    Oct 31, 2025
    1.0
    El peor lugar para ir en la noche ,solo un trabajador para toda la linea y no te avisan solo te tienen esperando
  • AB
    Abel Borrego
    Oct 18, 2025
    1.0
    Terrible experience everytime, I’ve never went and they not have a bad attitude. Energy vampires! they mess up on purpose it seems and give you the ugly look for it. Deliberately lying about if they give you sauces or not then charging you when your meal comes with some.Burnt my food on purpose once and another time they were talking trash while the speaker was on. Avoid this place at all costs a couple extra miles is worth it
  • AV
    Ashley Villanueva
    Oct 16, 2025
    1.0
    Went through the drive thru and gave them the name of the order we were picking up. We also offered to give an order number to which they said they did not need. the name was repeated back to us clearly. We were told to pull around and proceeded to wait for 25 -30 minutes. We pulled back through the drive thru and was told the order had been ready and that we gave a completely different name. The “MANAGER” SANTOS had a complete change in demeanor from the first interaction to the second. He tried to repeatedly say we gave him the wrong name and not once did he come out to check on where he told us to park. DO NOT COME HERE.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 3515 Culebra Road, San Antonio?

This McDonald's location is open 24/7, every day of the week.

Does this McDonald's offer delivery services?

Yes, McDonald's offers delivery services 24/7, including same day and no contact delivery.