McDonald's

3.5
3167 reviews
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Business Details

3971 Fredericksburg Road, San Antonio, TX
78201, United States
(210) 734-7688
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3971 Fredericksburg Road, San Antonio, TX
78201, United States

Hours

Reviews

3.5
3,167 reviews
5 stars
1,221
4 stars
591
3 stars
502
2 stars
220
1 star
633

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including cold, stale, or improperly prepared items.

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude or unhelpful employees.

Order Accuracy

Many customers experienced problems with order accuracy, including missing items and incorrect modifications.

Cleanliness

The restaurant's cleanliness was noted as inconsistent, with some customers mentioning dirty tables and unsanitary conditions.

Service Speed

Customers reported slow service, particularly in the drive-thru, with long wait times being a common complaint.
  • CM
    Carmen Martinez
    5 days ago
    4.0
    Clean and nice staff. Food is good and hot, and can't forget my crispy coke!!!
  • JD
    Jorge Dorantes
    5 days ago
    1.0
    Tried to pick up an order thru after hours window and nobody came to the door....
  • DD
    Dante DeLioncourt
    Nov 9, 2025
    1.0
    Rude customer service. Ordered food through the app and went through the drive thru, the lady greeted me and then never replied I waited a bit and decided to go up to the window. When I got there an older woman told me that she can’t help me and have to give them the code at the speaker. I was starting to get unhappy cause I already waited so long, I asked if she can just put the code in right there and I can just pull forward to wait and she said no and gave me a bad attitude and talked to me in a rude tone. I didn’t know how to get a refund so I decided to go back to the back of the drive thru to redo it. I was obviously getting frustrated and she never apologized or tried to help ease my frustration in anyway. The staff seemed very unprofessional.
  • JB
    Juan Bettencourt
    Oct 29, 2025
    5.0
    It's so sad that breakfast is the only thing is good at McDonald's. Everything else processed. Food is not healthy at all and used to taste good now it doesn't and I hate to hate to take it to go because they always jack up. Your items
  • ED
    Eva Diaz
    Oct 20, 2025
    2.0
    Service here sucks. I went through the drive thru, placed my order using an App discount and my order was placed wrong by their ppl. When I went inside to get it fixed the manager there didn’t bother to try and help me for anything. Was completely closed off and not helpful at all. I didn’t mind paying for the correct items I wanted just wanted my App Discount honored with the correct order I placed originally. Which was something they wouldn’t or “couldn’t” do. Something needs to get fixed with that. I think two stars is being generous also.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 3971 Fredericksburg Road?

McDonald's is open 24 hours a day, 7 days a week, including holidays.

Is there a drive-thru service available at this McDonald's location?

Yes, the McDonald's at 3971 Fredericksburg Road offers 24/7 drive-thru service.