McDonald's

3.6
2274 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4331 Vance Jackson Road, San Antonio, TX
78230, United States

Hours

Reviews

3.6
2,274 reviews
5 stars
971
4 stars
406
3 stars
359
2 stars
138
1 star
400

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food being cold, stale, or incorrect, leading to dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Customer Experience

While some customers praised individual staff members for their friendliness, the overall experience was marred by complaints about management and service efficiency.
  • NG
    Ninetzy Garcia
    Jan 4, 2026
    1.0
    I’m not one to write reviews like ever but this restaurant absolutely needed it. This was by far the worst Mcdonald’s in San Antonio. I ordered 5 things at the self order kiosk but only had cash so I went to the register. They had me waiting 25 minutes and no one even bothered checking in and helping me so technically my order couldn’t be placed yet. There was another lady who seemed annoyed that a 20 piece chicken nugget order that she ordered was taking more than an hour and when she complained not a single worker minded her not tried to help her. I understand her frustration. She asked a worker and he just ignored her. Won’t be coming back here again. The whole place is ran by teenagers who can’t do their jobs properly.
  • BP
    Brenda Partida
    Dec 28, 2025
    1.0
    Absolutely disgusting experience. We ordered breakfast via curbside pickup and the food was inedible. The sandwiches had a foul smell, one was burnt to a crisp, and the rest were cold and stale. Even the hash browns were cold and tasted terrible. We ended up throwing the entire meal away. A total waste of money—we won't be back.
  • GS
    gorantla saikrishnavarma
    Dec 26, 2025
    1.0
    This was one of the worst fast-food experiences I’ve ever had. I placed a $25 mobile order and went to the restaurant to pick it up. The drive-thru was completely jammed, cars were stuck and not moving at all, and the restaurant was not taking any orders. No staff member was responding or managing the situation. To avoid the chaos, I switched my order to curbside pickup and waited for over ONE HOUR. No food. No update. No employee came out. Zero communication. After leaving and going home, the app suddenly showed my order as “available”, so I drove back to the restaurant. Guess what? Same disaster again. Drive-thru still blocked, no response at the main door, no response through curbside, and no accountability from anyone inside. In the end, I never received my food and my money was taken. Completely unacceptable. This location shows total mismanagement, no customer service, and no respect for people’s time or money.
  • RW
    Roy Williams
    Dec 25, 2025
    1.0
    Went inside, they said the door should have been locked. We can't take your order!!! Uh how is that my fault? If your talking to me then take my order!!!
  • JD
    Jorge Domani
    Dec 24, 2025
    1.0
    Employees are rude moody and don't pay attention to the costumer orders always getting orders wrong through drive thru this McDonald's and their managers suck

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 4331 Vance Jackson Road, San Antonio?

McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 through McDonald's online ordering and delivery platforms.