McDonald's

3.6
2253 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4331 Vance Jackson Road, San Antonio, TX
78230, United States

Hours

Reviews

3.6
2,253 reviews
5 stars
966
4 stars
404
3 stars
357
2 stars
138
1 star
388

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times in both the drive-thru and for mobile orders, with some experiencing waits of over 30 minutes.

Food Quality

Several reviews mentioned receiving cold or incorrect food orders, leading to dissatisfaction with the overall food quality.

Customer Service

While some customers praised individual staff members for their friendliness and helpfulness, others reported rude or unprofessional behavior from employees.

Cleanliness

There were complaints about unsanitary conditions in the restaurant, particularly in the bathrooms.

Overall Experience

The overall sentiment was mixed, with some customers expressing enjoyment of the food and service, while others vowed not to return due to poor experiences.
  • BM
    Bool Mcbobby
    Nov 15, 2025
    1.0
    Disabled and was waiting for my $50 to be loaded on my bank card. My elderly dad had to drive up here and bring money so I could pay. More elderly and disabled abuse in Texas!!!
  • JH
    Jackson Hammonds
    Nov 14, 2025
    1.0
    Went through drive thru to grab an order late at night as a quick dinner. Went through the drive thru as it was the only option, recieved my drink and was told to pull forward. Pulled forward and waited for a while until another customer told me that I had to stay at the window. Already frustrating, but Went back through the line (at this point I would've been done with my food and sleeping for work the next day). Whatever, was patient and waited through the line until I finally got to the window again because they arent allowed to go outside at night. Understandable, trying to keep employees safe which i can respect. Grabbed my food and left in a hurry, as I was very tired and wanted to get home to sleep for work the next day. Got home and as I was eating, I realized I was missing my fries for the order I waited 30+ minutes for in a relatively short drive thru line. I assume they put fries in there at one point and gave them to another customer instead while they were still warm because there were a few scattered in the bag. I'd be cool with that if they actually replaced the fries after, but they never did. Got home to some cold food and instead of fries, got an extra cookie. I can tell they tried their best for me to leave as a happy customer, but unfortunately was unsuccessful :/ I hope the employee's nights went better than mine because it's apparent they were trying. I think the team may need a LOT of work on communication and teamwork.
  • AM
    Abby Marie
    Nov 4, 2025
    2.0
    There was a hair in my food that was a different color than mine or anyone in my house so not mine. They also gave me regular coke instead of diet - if my husband didn’t catch that it was regular then I would have suffered serious physical consequences due to an illness I have. It’s hard to tell the difference in taste for many people so this is a big screw up.
  • EW
    Edward “The Turtle” Wilson
    Nov 4, 2025
    2.0
    This was supposed to be a pick up order I ordered and paid online 15 minutes prior to arriving I clicked I am here 5 minutes later we went into the restaurant and sat at a table I then approached the counter and inquired about my order was told they are preparing it now. When we got the order the Carmel Frappe I ordered was not available I have to choose something else then upon opening our sausage mc griddles which I paid extra to get cheese on had no cheese on them the hash brown 1 per pack for over 2 dollars were not even close to being warm. 2 drinks 2 hash browns and 3 mc griddles coste over 30 dollars for cold food and a very dismissing attitude by the staff. Having been a Breakfast cook at 3 Different McDonald's I know that they are not following the instructional videos RE. Food Quality. Customer Relations. ECT. I am seriously disappointed with this McDonald's I think I would be better off driving to I10 and Wurzbac where they treat customers with proper respect and strive to make sure you enjoy your meal.
  • V2
    VIP3R 210
    Oct 27, 2025
    1.0
    Food was good service was good but i bought a whole number 1 and a mc double and got litterly no monopoly pieces 😒

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 4331 Vance Jackson Road, San Antonio?

McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 through McDonald's online ordering and delivery platforms.