McDonald's

3.7
1431 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2315 SW 36th St, San Antonio, TX
78237, United States

Hours

Reviews

3.7
1,431 reviews
5 stars
624
4 stars
276
3 stars
201
2 stars
93
1 star
237

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and dismissive attitudes.

Speed of Service

Several reviews highlighted slow service, particularly during busy hours, with long wait times reported in both drive-thru and dining areas.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold items and poor presentation.

Cleanliness

Some reviews noted cleanliness issues, particularly in the dining area and restrooms.
  • AA
    Andrew
    Jan 3, 2026
    5.0
    older lady working the drive thru at 1am on january 6th 2026 did AMAZING. she held it down crazy when ppl were throwing up in the line and cutting up, promote her asap. ion know her name but i bet it’s a fine lady name fr
  • JS
    Jay Smith
    Dec 14, 2025
    1.0
    This location never gets the order correct. Not a one, two, or third time. Literally surprised when order is correct. Not an exaggeration. Wouldn't be 1 star even with that if the manager seemed to care. Guy always looks annoyed that we are letting him know order wrong...again.
  • DD
    Donald Dobie
    Dec 5, 2025
    1.0
    Didn't have any big macs or quarter pounders. Asked for extra ketchup got none. Drive thru took over 20 minutes. Staff was rude. Didn't have barbecue sauce for the nuggets. Food was cold.
  • DS
    Dolphy S
    Dec 5, 2025
    3.0
    Why do you all look pissed to work here? Not one smile and diff not friendly. Frys were not salty. At least the McRib was good
  • JJ
    Joey
    Nov 21, 2025
    1.0
    Would rate 0 stars but not an option came and ordered around 2am ordered fresh and waited 12mins for fries that where past holding time and nuggets with a burt cigarette taste,soda was also inedible with a moldy water hose taste.this location harbors bad graveyard employees,also asked for a receipt after not getting during the payment process assured me it was in the bag and it wasn't they do this so you cannot pinpoint which exact employee

Frequently Asked Questions About McDonald's

What are the McDonald's restaurant's operating hours?

This McDonald's is open 24 hours every day of the week.

During what hours is the drive-through service available at this McDonald's?

The drive-through is open 24 hours every day of the week.