McDonald's

3.6
3776 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2646 N Panamer Expry, San Antonio, TX
78208, United States

Hours

Reviews

3.6
3,776 reviews
5 stars
1,501
4 stars
757
3 stars
633
2 stars
270
1 star
615

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, leading to a negative customer experience.

Order Accuracy

Many customers reported receiving incorrect orders consistently, causing frustration and dissatisfaction.

Speed of Service

Customers frequently complained about long wait times in both drive-thru and in-store, with some stating it took over 30 minutes to receive their orders.

Food Quality

While some customers praised the freshness of the food, others reported receiving cold or poorly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and dining areas, indicating a need for improved cleanliness.
  • JD
    Julia Domaradzka
    4 days ago
    1.0
    This is perhaps the slowest McDonald's I have ever visited. And they cannot handle customizations at all. Order ketchup on your sausage mc muffin and you'll get ham instead. Add cheese to your mc chicken, get no sauce. What a mess.
  • RC
    Rafael Camargo
    4 days ago
    1.0
    Work deliveries early mornings. Can’t get into the drive thru with truck. Waited til 6:05 am when the lobby opens to be told that I couldn’t get in because they weren’t ready. Then she just closed the door on my face when I asked if they could help cause I was in a delivery truck & the app was saying curbside was closed. Will come back to this location while on route.
  • EB
    Elijah Branch
    4 days ago
    1.0
    Was supposed to open at 6 and the employee refused to let anyone inside due to them saying there not ready they also had curbside also turned off don't recommend coming here at all
  • SD
    Stephon Domenic
    5 days ago
    1.0
    this establishment pulled 8 cars out of their drive through to make their time look better just to make their customers (myself) wait for over 15 minutes for simplistic orders. I wonder how corporate would react.
  • RQ
    Rafael Quezada
    Oct 24, 2025
    1.0
    Terrible experience. I went to get coffee in the morning 10/24/2025 around 8 and had a terrible and rude employee talking to me. For one I understand miscommunication happens amongst the employees that’s completely understandable, but when the workers take it out or want to blame the customers that’s not our fault. The issue here was that I went to get coffee and a younger gentleman told me, “it’s going to be a wait”. Then when I pull up to the other window an older woman was being rude and giving me attitude,telling me, “oh you didn’t wait so you have to get back in line”. And mind you there was a very long line! As I kept explaining to her I ONLY GOT 1 COFFEE THATS IT! AND ALSO THE YOUNGER GENTLEMAN DIDNT TELL ME TO WAIT ANYWHERE, HE SAID THE COFFEE WAS GOING TO BE A WAIT NOTHING ELSE! The woman literally told me she can’t do anything because I didn’t wait and closed the door on me. Now I had to get to work so I couldn’t wait, so I had to leave. Now I know that this McDonald’s treats their customers horrible. I have never had as much of an issue just for a single cup of coffee. The employees need to be retrained because this was very unprofessional. But in all honesty this is the kind of service I expect from a McDonald’s!

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week, from Monday to Sunday.

Does this McDonald's have a drive-thru service?

Yes, McDonald's offers a drive-thru service that operates 24/7 every day.