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McDonald's

3.6
(3840 reviews)

Business Details

2646 N Panamer Expry, San Antonio, TX
78208, United States
(210) 224-8037
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2646 N Panamer Expry, San Antonio, TX
78208, United States

Hours

Reviews

3.6
3,840 reviews
5 stars
1,513
4 stars
763
3 stars
637
2 stars
275
1 star
652

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly during night shifts, leading to a negative customer experience.

Speed of Service

Many customers reported excessively long wait times, with some waiting over 30 minutes for their orders, indicating issues with efficiency.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, suggesting a lack of attention to detail in order fulfillment.

Cleanliness and Maintenance

Several reviews mentioned unsanitary conditions, including locked bathrooms and dirty dining areas, which detracted from the overall experience.

Staff Turnover

Customers observed a high turnover of staff, leading to inconsistent service quality and a lack of familiarity with regular customers.
  • MG
    marc gregory
    Feb 23, 2026
    2.0
    This place is always packed and it seems like the food takes forever. The staff seem like they can never catch up on the orders. Maybe this is a management issue? I dont plan to go here again
  • EG
    Elexis Gonzales
    Feb 22, 2026
    1.0
    They are horrible i was waiting for over 10 mins for a 5$ bundle and when I got it they did not make it as I asked so when I went back in the lady looked like she didn't even use gloves and made my burger how I wanted it smdh DONT GO HER DONT GO HER DONT EAT HERE FILTHY AND NASTY IM SO DISAPPOINTED!!!
  • KR
    Kelly Rae
    Feb 17, 2026
    1.0
    So I live very close to this location, I go here frequently. With that being said, I noticed lately that the staff is all different. A couple months ago my favorite driver thought lady got fired, then from there I noticed all different faces and someone told me no one wants to deal with the manager there, which I get cuz she’s always super rude to customers. Now this used to be my favorite location due to the convenience of being close to my place, the staff was always super nice to me and I never had to wait long for anything and the best part was they made my iced caramel coffee perfect. Now with this new staff I’m always waiting long, my iced caramel coffee taste like milk every time I order it never fails and the staff for the most part is really rude. I think I’ve only experienced two people who have always been super nice and (a young black girl always at the second window and a young Hispanic boy always at the first window) other than that everyone else sucks just as bad as my coffee or should I say my milk.
  • DM
    Dolores M
    Feb 15, 2026
    1.0
    Went through the drive through. The lady who took my order was very nice. The man who took my bank card was nice. But he told me to pull forward and wait 3 mins for my fries to be done. Once I waited my 3 minutes I opened the bag and the fries were burn and dried out. I went ahead and trashed them. Both of the packages went to waste. I will not be returning to this location.
  • FV
    Francisco Villanueva
    Feb 15, 2026
    1.0
    Service here is an actual joke. I ordered my food at 8:28pm got benched for 25 mins. Finally got my order only to realize I’m still missing nuggets as per usual, the red headed lady was the only person that was being helpful and made sure I’d get them. It was 9:25 when I finally went inside only to find out no one was moving with a purpose. Finally getting my COMPLETE order for almost an hour. It is completely unacceptable

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