McDonald's

3.6
3235 reviews
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Business Details

1819 S New Braunfels, San Antonio, TX
78210, United States
(210) 534-9200
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1819 S New Braunfels, San Antonio, TX
78210, United States

Hours

Reviews

3.6
3,235 reviews
5 stars
1,330
4 stars
595
3 stars
505
2 stars
233
1 star
572

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported slow service, with many waiting excessively long for their orders.

Food Quality

Numerous reviews mentioned cold, stale, or incorrect food items, leading to dissatisfaction.

Staff Attitude

Feedback highlighted rude or unprofessional behavior from staff, impacting the overall customer experience.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and general lack of cleanliness.

Management Issues

Reviews indicated poor management practices, including inadequate staffing and lack of training for employees.
  • FB
    frances bulliner
    3 days ago
    5.0
    Excellent customer service very friendly and helpful didn't have a problem getting help to find an item Thank you guys there and Happy Thanksgiving 🦃
  • JJ
    Jason Johnson
    Nov 16, 2025
    2.0
    Their service is so bad they don’t even apologize for it anymore…
  • MM
    Mills Mills
    Oct 30, 2025
    1.0
    This is the slowest McDonald’s in San Antonio. They always forget something, and the managers are rude. They are always out of something. You’d think they’d be a little faster since it’s right off the highway. Except to wait 30-45 minutes for your cold food.
  • RM
    rosie c montemayor
    Oct 29, 2025
    2.0
    Odered a chicken Mccrispy gave me wrong item bad service second time they do this lots of young workers don't know they are doing Management sucks this for the one at Mccreless. Very bad service dirty restaurant as well won't be going back
  • GV
    Gloria Villarreal
    Oct 20, 2025
    1.0
    Worst McDonald's. Hands down!! Next time im recording the staff and how long the people wait. Tonight Uber driver stood there and nobody came to gave her the bag sitting there. Nobody i had to speak up because my bag was sitting up there with my drink ... because that McDonald's can't have their own self service drink station. So just imagine your bag sitting there next to a drink , just be watered down and nobody coming up to the counter. When I said hello i need my order.A voice comes out and says "go help them in the front" the staff the girl comes to the front i say this that my order??? She says oooh im off the clock!! Why is a manager. Telling someone to go help when shes not on the clock??? I spoke up for the Uber driver too there's a person tonight that waited for their food while it sat there. This McDonald's is minutes away from my house but it's sad I would rather order to the one where I work 23 mins away!!! I have heard horrible stories about the service now next time I go im recording so the owner could take this location and their store serious.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1819 S New Braunfels, San Antonio, TX?

McDonald's at 1819 S New Braunfels is open 24 hours a day, every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, McDonald's at 1819 S New Braunfels offers drive-thru service 24/7.