McDonald's

3.4
1903 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1643 Pleasanton Road, San Antonio, TX
78221, United States

Hours

Reviews

3.4
1,903 reviews
5 stars
737
4 stars
355
3 stars
239
2 stars
151
1 star
421

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Food Quality

There were mixed reviews about food quality, with some customers enjoying their meals while others received cold or improperly cooked food.

Staff Attitude

Customer service experiences varied, with some praising staff friendliness while others reported rudeness and lack of attention.
  • JJ
    Jose Jasso
    1 day ago
    1.0
    Cold Breakfast. Walk back in ask for a Hot food. And Not COLD FOOD. Service was slow and to get cold food. Will not be going back
  • MV
    Maribel Vara
    Jan 4, 2026
    1.0
    Horrible service at night . Was in line for over 20min until the person in front of me decided to leave I was able to leave too . Do to no one taking order on either side of the drive through people stared driving off .
  • MM
    Michael Myerz
    Dec 29, 2025
    3.0
    This is the best place,the restrooms are trash,but the food is bussing,idk why people are giving it 1 star.but this should be a 5 stars.mmm the fries and the big mac and also the grinch meal,wow,service kind of good,atmosphere is very very good,I'm always going here.Yall food is BUSSIN like no shit.
  • M4
    Marb 443
    Dec 26, 2025
    1.0
    Not only did they take a long time to do this order but they got it wrong too. Last time I go to this location.
  • SG
    Steph Guzman
    Dec 22, 2025
    1.0
    Drive thru is slow and not good at communicating with each other on orders. We submitted an online order and it still took longer than normal. We ordered 3 meals which took longer than normal. Just go inside to get your order to go to see how they work inside. (If you go late at night the staff will be under the influence which will take even longer)

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1643 Pleasanton Road in San Antonio?

McDonald's operates 24/7 every day of the week at this location.

Is drive-through service available at this McDonald's, and what are its hours?

Yes, the drive-through is open 24/7 every day at this McDonald's.