Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported issues with incorrect orders and missing items, leading to frustration.
Customer Service
Many reviews highlighted rude or unhelpful staff, with several customers feeling ignored or disrespected.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, undercooked, or poorly assembled items.
Cleanliness
While some customers noted clean bathrooms and dining areas, others reported dirty conditions and poor maintenance.
Service Speed
Several reviews mentioned long wait times for orders, both in the drive-thru and inside the restaurant.
CK
C K
2 days ago
1.0
Lies about ice cream machine being broken to not serve peoples monopoly rewards
JC
Jan Cloward
4 days ago
5.0
It was ok, but my fries were cold. The team in back seemed to work good together and I got my food quickly.
LL
Liz Lopez
Nov 13, 2025
3.0
I’m only putting 2 stars on service because Emilio I believe is his name has a great attitude and is always so kind.
Whoever took my order on the other hand, he’s the guy with the silver chain, He was very rude and dismissive, and not very hospitable at all. He almost seemed like he was rushing me when he took my order and when he took my payment. Emilio made up for it luckily. He always has a smile on his face
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Allene Golez
Oct 19, 2025
1.0
This McDonalds location absolutely sucks. What happened to customer service? I did drive thru service and used the app code for a McGriddle without cheese for my daughter, that’s it just one thing. So they gave someone else’s order a sausage cheese biscuit. I was livid because it wasn’t busy nor was my order complicated. I tried calling and of course they never answer their phone. So I come back couple hours later before breakfast was over because I was stressing about my daughter being able to eat breakfast. Mind you I’m already having a rough week with my mom in hospital so this was very triggering for me. I go inside the restaurant because I figured it would be easier for them for an explanation why I’m returning to get my order correct. This woman who looks like a manager but has no name tag tries to help me. I tell her no receipt given to me and had to show her my mobile app for my recent orders because I use the code method to pay and earn points through the app. So anyways she goes and tells me I ordered it at the other location and she can’t help me. I had to convince her I was here at this location and gave the code through drove through. So she makes my order and doesn’t apologize. So that was rude. I ask for condiments after the order was given to me and she proceeded to take the person’s order next to me before handing me condiments that was directly behind her so I had to stand there 2-3 more minutes before she handed it to me. I’m also complaining to cooperate about this because didn’t sit right with me at all first thing in the morning.
GG
Gigi
Oct 13, 2025
1.0
No point in ordering ahead on the app when they can't even manage to get the orders ready in time. Due to their own systems mess up, I got out at the end of a busy lunch line and I was told well the drive thru is backed up so it's going to take a while, but they just disregarded the fact that I'd placed my order in advanced on the app before any of those people in the drive thru even showed up!! And then they proceeded to treat me like I was an inconvenience and then gave me a refund 😂 trash
What are the regular operating hours for this McDonald's location?
This McDonald's is open daily from 5:00 AM to 11:00 PM.
During what hours is the drive-thru service available at this McDonald's?
The drive-thru is open every day from 5:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's?
Delivery service is available daily from 7:00 AM to 10:00 PM.
Does this McDonald's offer delivery and curbside pickup options?
Yes, this location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Where is this McDonald's located?
This McDonald's is located at 19915 Stone Oak Parkway, San Antonio, TX 78258, USA.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order from this McDonald's using a mobile app?
Yes, you can order using the McDonald's app available on both iOS and Android platforms.
Are there any nearby emergency or medical facilities close to this McDonald's?
Yes, First Choice Emergency Room and Vertex Pain Physicians are nearby, which may be convenient if you need medical services before or after your visit.
What dining options are close to this McDonald's if I'm interested in other cuisines?
Nearby dining options include Mian Noodles And Dumplings for dumplings, Jet's Pizza for Italian, and Chopstix Cafe for Chinese cuisine, offering variety in your dining choices after visiting McDonald's.
Are there any nearby places where I can get a haircut or spa services?
Yes, nearby options include Shine Salon Boutique, Image Makers Hair Studio and Spa, The Good Barber, and Posh 05 Nails & Spa, allowing you to combine your McDonald's visit with grooming or beauty services.