Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer experiences with service quality varied significantly, with some praising friendly staff and quick service, while others reported rude behavior and long wait times.
Order Accuracy
Many customers expressed frustration over incorrect orders, missing items, and a lack of attention to detail.
Cleanliness
Several reviews highlighted issues with cleanliness, particularly in the dining area and bathrooms, although some customers noted that the location was clean compared to others.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others complained about stale or poorly prepared items.
Management Issues
There were multiple mentions of poor management and lack of training for staff, leading to inconsistent service and operational problems.
MS
Mox Street (The Spot)
Jan 3, 2026
2.0
Not a super packed night like most but… last night was a loss! Like was the bun switched we got rough chewy buns, no such small bite half the bun tore up like stale looked like a wicked burnt tan! All burgers looked like they were channelin VanGogh
HH
Hunter Heart
Jan 1, 2026
1.0
Accepted my mobile order approx 948pm. Took my money. Recieved a drive thru code. Arrive 957pm. No lights on. Dark. Nothing. Why did it accept my order and take my money??? Why is it so hard to turn off and decline mobile orders? Lazy! A
Lack of professionalism.
CC
CatLikes Cakes
Dec 21, 2025
5.0
Oh my goodness I hope I remember your name. Jason I believe. You explained how the drinks work and even came to check up on our table after a few minutes of us eating. I have never been in a mcdonalds where I was checked up on and I can tell you it makes all the difference when it happens!! Thank you so much! It's our first Mcdonalds in Texas (we're from illinois). Thank you!
AD
Ashley Dawn
Dec 20, 2025
2.0
I don't know what the heck is going on with the crew tonight, but they literally are absolutely....rude. Every time I have come here, prior to this during the day, everybody has been cordial and accommodating and super nice and food has always been great. Right now. however. not so much.....
VM
Vanessa Marcos
Dec 19, 2025
5.0
I think it's hard to work in the fast food industry and try to appeal to everyone simultaneously. Obviously it could be cleaner, the service could be quicker and the customer service could be better; But it's not a one-way street just because a crew member is here to provide for you, and it truly isn't as easy as it might seem to serve many people fast food.
An array of negative reviews don't highlight if they had negative behavior towards a worker, how busy it was amongst other things, or If the floor in restaurant wasn't clean enough because the staff was busy tending to the orders in attempts to not make a customer wait for so long. In which is obviously priority over a floor that could be cleaned at a later time, rather than cleaning the floor and then serving the waiting customer.
No one is ever intentionally making customers wait, if preparing the food could take a mere second then you'd be gone quicker than you came in, fast food workers are simply just people doing their best and trying to maintain a positive attitude.
This is why, I love this McDonalds location. I am motivated by my peers and I love interacting with other customers. It is a shame that they can't always provide items which may be unavailable, if a customer was missing an item; And if their general experience was unpleasant. However, this is never intentional!
Mcdonald's is a highly engaging environment so everyday is different and interactions always vary and it might not always be the most positive , clean and quick environment but I know for certain this location always tries their best!
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours a day, seven days a week.
Does this McDonald's offer drive-thru service and what are its hours?
Yes, the drive-thru is open 24/7 at this location.
Can I order McDonald's food for delivery or pickup?
Yes, this location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Is there an app I can use to order from this McDonald's?
You can order using the McDonald's App available for iOS and Android devices.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
It is located at 20750 Hwy 281 N, San Antonio, TX 78259, USA.
What services does this McDonald's offer on site?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Are there any other McDonald's restaurants nearby this location?
Yes, there are at least two other McDonald's restaurants nearby, useful if you're exploring multiple options or need to find the nearest one when on the move.
What shopping options are available near this McDonald's?
Nearby you can visit Old Navy for clothing and Big Top Inflatables for retail and toy options, making it convenient to shop before or after your meal.
What healthcare facilities are near this McDonald's?
CareNow Urgent Care and HealthTexas Medical Group - Stone Oak Clinic are close by, so you can conveniently address health needs along with your visit.