McDonald's

3.2
1513 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
20115-2 US Highway 281 S, San Antonio, TX
78221, United States

Hours

Reviews

3.2
1,513 reviews
5 stars
489
4 stars
261
3 stars
220
2 stars
146
1 star
397

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Temperature

Many reviews mentioned receiving cold food, indicating a lack of freshness and quality control.

Order Accuracy

Numerous customers experienced issues with missing items or incorrect orders, leading to dissatisfaction.

Cleanliness

Some reviews noted cleanliness issues within the restaurant, impacting the overall dining experience.

Staff Attitude

While some employees were praised for their friendliness, many reviews highlighted a lack of professionalism and poor customer service.
  • GG
    Gina
    Nov 15, 2025
    5.0
    Picked up lunch for grandson Chicken strips 😋
  • GS
    Genevie Saenz
    Oct 29, 2025
    5.0
    Just want to thank the drive thru lady had the best attitude very happy and friendly. That's how it should be done when working the drive thru windows.
  • JM
    jonathan maldonado
    Oct 27, 2025
    1.0
    Worst place ever, employees don’t even bother to ask if you need to place an order(drive thru was not even busy) When I ask if the place was open lol…..the guy just said wait and went to the back!!! Really disappointed, I hope the owners take their business really serious because at this point all they care is about making money and not taking care of their customers
  • RW
    robert watson
    Oct 26, 2025
    1.0
    Burger cold chicken sandwich cold fries cold. The orange soda tasted like someone whispered “Fanta” over a cup of tap water. And despite the wait which had me thinking they were back there crafting a five-star meal everything still came out like it had been sitting since last week’s lunch rush. If disappointment had a drive-thru, this would be it. ⭐️ 1/5 — I’d give zero if I could. Thanks for reminding me why I keep saying “never again,” McDonald’s.
  • AA
    addictionsforu
    Oct 16, 2025
    1.0
    My diabetic father went through the drive through while we were traveling. Desperately needing some food. We mentioned to the drive through our that we were in a hurry and she rudely told my father that's she will deal with us when she was ready. Rude as hell!!! Im taking my complaint to corporate. We had to go find another 24/hour food place asap or my father would have collapsed. No decency at this place. Take you business else where

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 20115-2 US Highway 281 S, San Antonio?

This McDonald's location is open 24 hours every day of the week, including holidays.

Does this McDonald's offer drive-through service?

Yes, the drive-through is open 24/7 every day, providing convenient service at any time.