McDonald's

3.6
939 reviews
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Business Details

12203 Jones Maltsberger Road, San Antonio, TX
78247, United States
(210) 491-8833
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12203 Jones Maltsberger Road, San Antonio, TX
78247, United States

Hours

Reviews

3.6
939 reviews
5 stars
380
4 stars
199
3 stars
133
2 stars
64
1 star
163

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed, with some praising friendly staff while others reported rude behavior and poor service.

Food Quality

Food quality was inconsistent, with reports of cold or undercooked items, but some customers noted fresh and hot meals.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, particularly with mobile and drive-thru orders.

Cleanliness

The cleanliness of the location received positive remarks, although some customers reported unsanitary conditions.

Management Issues

Several reviews highlighted problems with management and staff attitudes, suggesting a need for better training and oversight.
  • AS
    Abe Serrano
    3 days ago
    4.0
    I work nearby and can rely on them when in need of a quick meal, nothing too amazing EXCEPT for the fact that the customer service is solid. There's an amazing older lady named Bobby and she never fails to be kind, attentive and an all around pleasant person! I cannot emphasize enough how much her kindness can boost everyone's moods, I appreciate it greatly.
  • MR
    Mingo Rodriguez
    5 days ago
    5.0
    Excellent customer service
  • MM
    Michael Maurakis
    Dec 31, 2025
    1.0
    Genuinely the most disappointing McDonald’s I have ever had. We ordered two quarter pound combos and we ended up with not only cold food which with delivery I know is always a possibility but for some reason the fries were soaking wet with what I am hoping was oil. It was actually so wet and cold that it made me feel sick and spit it out. The primary things we wanted was a fountain coke (that thing McDonald’s is kind of known for) and a fountain sprite. Instead we received a canned diet coke and a canned sprite. We ordered though the app so submitting a complaint required calling the location of which I am not going to bother. All they could do to make up for it is either go though a refund process or give free food of which I would not accept. We will not be ordering delivery from McDonald’s anymore after this experience.
  • KL
    Keenyn Lofton
    Dec 26, 2025
    2.0
    Was completely closed day after Christmas around 10:30AM, understandable but online stated they were open- there was a bunch of people outside confused because online said was supposed to be open. Should update hours on google if gonna be closed on a non-holiday.
  • CC
    Carla Clendening
    Dec 25, 2025
    5.0
    Great service and fast!
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Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open from 6:00 AM to 11:00 PM Monday through Saturday, and from 7:00 AM to 11:00 PM on Sundays.

When is the drive-thru service available at this McDonald's?

The drive-thru is open from 6:00 AM to 11:00 PM Monday through Saturday, and from 7:00 AM to 11:00 PM on Sundays.