McDonald's

3.5
2453 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11482 Perrin Beitel Rd, San Antonio, TX
78217, United States

Hours

Reviews

3.5
2,453 reviews
5 stars
926
4 stars
466
3 stars
379
2 stars
212
1 star
470

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food preparation.

Food Quality

Several customers expressed dissatisfaction with the food quality, mentioning cold or poorly prepared items.

Management Issues

Multiple reviews pointed to unprofessional behavior from management, including poor communication and handling of customer complaints.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their kindness and good service.
  • ST
    Stephen Teal
    2 days ago
    1.0
    Terrible costumer service from the night shift. They made me wait 30 minutes for a McFlurry after I had already paid. When I tried to go to the door to inquiry about what had happened, they had the door locked and wouldn’t let me in. I showed them the receipt through the door but they refused to open it and they continued talking to each other and kept laughing. I then went to the drive through again and they give me attitude and stated they never told me to move to the 2nd pickup line after they did said so. My McFlurry also barely had any Oreo inside. 0/10
  • JP
    Jasmine Pesina
    3 days ago
    1.0
    I made an online order and it was completely wrong. I specified no cheese, cheese was added, I paid extra for lettuce and pickles and neither were in my sandwich. This is ridiculous. This location is so disappointing and I try to always be understanding and give the benefit of the doubt but this is serious a spit in the face when the receipt literally says the order IN DETAIL.
  • AJ
    Alex Johnson
    5 days ago
    5.0
    Had a rare great experience today. Walberto was kind and friendly and double checked in front of me making sure everything was in my order and when I got home everything was there even Napkins. Great service today I appreciated it.
  • M1
    Moi 1102
    Dec 14, 2025
    2.0
    The food is good. I haven't had an issue with not getting my order correct. Yet I've been coming here for 2 1/2 years and the service is terrible. I understand McDonald's has this thing where they need to hand out the food in the shortest amount of time possible and watch the time it takes to do so. So they'll park you and clear their screens, while you still need to wait. Even if you have a simple order like 2 mcdoubles and fries, the wait can be insane. Time clocks show one thing, but when people actually get the food is another. Yet today my husband was waiting and waiting for his food. He went to order inside. People who came after him were getting their food. He went to ask and it was just sitting there. They didn't call out number or anything because he were waiting near the kiosk. He had to go ask for it. If the management wants these foods cleared off the screens they should also expect the time it's actually being handed to the customer too. Because there should be no reason why anyone should have to wait more then 10 minutes for 2 small burgers and a medium fry. Also, it wasn't even that busy.
  • AJ
    Alejandro Jimenez
    Dec 14, 2025
    1.0
    Thank you for charging me for a 5 dollar coffee at 530 in the morning and just thinking its cool to not give it to me, wake up guys. Cant believe these people want raises

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 11482 Perrin Beitel Rd, San Antonio?

This McDonald's location is open 24 hours a day, 7 days a week, every day of the year.

Does this McDonald's have a drive-through service?

Yes, this McDonald's offers drive-through service 24/7.