McDonald's

3.6
2277 reviews
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Business Details

11700 Blanco Rd, San Antonio, TX
78216, United States
(210) 344-9709
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11700 Blanco Rd, San Antonio, TX
78216, United States

Hours

Reviews

3.6
2,277 reviews
5 stars
934
4 stars
438
3 stars
356
2 stars
169
1 star
380

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for their friendliness and professionalism, while others are criticized for rudeness and lack of attention.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor food quality, leading to dissatisfaction.

Speed of Service

Customers frequently mentioned slow service times, particularly during busy hours, with some experiencing long waits for their orders.

Food Quality

While some reviews highlight fresh and tasty food, others complain about food quality declining, including issues with portion sizes and cleanliness.

Cleanliness

The cleanliness of the location received positive remarks, with some customers noting well-maintained facilities.
  • MR
    Michael Rodriguez
    4 days ago
    1.0
    Messy, understaffed. I had to take back my Food two times. Do not recommend
  • RC
    Ramon Carpio
    Nov 15, 2025
    5.0
    Great service! Lady came and brought our food to us! I've never seen that at any of the stores!
  • JR
    Jojo Rogerson
    Nov 11, 2025
    5.0
    Very good service there
  • AG
    Amberlyn Gonzalez
    Oct 29, 2025
    1.0
    Order: 1 large black coffee + 1 medium black coffee with 3 espresso shots Date/Time: 10/29 at 7:40 AM — Second window Our order was wrong, and when we asked if the coffees were correct, the woman said, "idk I didn't make them." The older lady with the vest then tried to give us the wrong drinks again. When we asked for them to be remade, she responded, "If you want them re-made you need to wait at the front," with zero apology or professionalism. She brought the drink at the front window "1 large black coffee" and walked away. This same employee with the vest is rude every time. 0/10 customer service — major retraining needed and/or new leader altogether.
  • SW
    Sarah Williams
    Oct 19, 2025
    1.0
    If I could give zero stars I would. My food had a hair in it, gosh I wish I could a picture of it. My food also tasted disgusting, as if someone didn't wash their hands. My husband said he saw a guy in the back with no gloves on! Ugh I was disgusted, I think they said his name was Richard, I can't remember. He was wearing a blue shirt. Either way I was disgusted. Never eating here again, I guess they don't wear gloves.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 11700 Blanco Rd, San Antonio?

The McDonald's at 11700 Blanco Rd is open daily from 5:00 AM to 11:00 PM, except on Friday and Saturday when it opens at 6:00 AM.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open Monday through Thursday and Sunday from 5:00 AM to 11:00 PM, and from 5:00 AM to midnight on Friday and Saturday.