McDonald's

3.4
1261 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11611 Bandera Rd, San Antonio, TX
78250, United States

Hours

Reviews

3.4
1,261 reviews
5 stars
475
4 stars
249
3 stars
161
2 stars
88
1 star
288

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong food.

Service Speed

Many reviews highlighted slow service times, particularly in the drive-thru, with some customers waiting excessively long for their orders.

Staff Behavior

Feedback indicated inconsistent staff behavior, with some customers experiencing friendly service while others reported rudeness and lack of professionalism.

Cleanliness

Several reviews mentioned poor cleanliness in the dining area and bathrooms, impacting the overall dining experience.

Food Quality

Customers expressed dissatisfaction with food quality, citing cold or improperly prepared items.
  • CH
    Christopher Hernandez
    3 days ago
    4.0
    Everytime I come here after a long double shift I always come here and always go through the drive thru. Everytime I come here I never have to wait the most I spent in the drive thru is maybe 10 minutes, and it was because they were making my food fresh and I’ll never complain about. Customer service is always hit or miss but never terrible and I can get behind that. Keep up the great work
  • RR
    R.
    Dec 23, 2025
    1.0
    Wrong Wrong Wrong !!!! 3 days 3 Wrong orders in the drive thru 1.- I got black coffee and a pie and they put milk and sugar in my coffee 2.-Got someone else’s food on day too 3.-and today I get a burger only bacon,cheese,mustard and ketchup. And they give me a burger with no bacon onions and pickles. Come on man!! I usually give second chances because we all have our days but 3 in a row is just too much. You gotta start paying attention in that drive thru. All the kids there seem to always be joking around.
  • L
    ꧁Lucia꧂
    Dec 22, 2025
    1.0
    When you’re in line for over ten minutes for a MCCHICKEN what kind of game is this? Did I not spend enough for you? This location is routinely completely hectic. It’s 5:45. It’s cold.
  • MC
    Margie Casares
    Dec 21, 2025
    1.0
    What's it going to take for you employees to get an order right? I ordered in the drive thru a #2b quarter pounder with cheese and bacon. How come I got just a quarter pounder? I repeated the order through the speaker and even when I was asked at the first window to confirm my 20 piece nuggets and the #2... and still couldn't get the order correct. When will the employees here learn what Good quality means? The basket and meduim fries were cold. Horrible quality of food. Mgmt needs to train or retrain you.
  • HB
    Hannah Buhr
    Dec 9, 2025
    5.0
    Just went by about 15 minutes ago. I open for my job and am on some medication that makes me super nauseous so I was desperate to get something in my stomach before work. Two lovely ladies (I didn’t get the names of but ons had black hair and big eyeliner and the other had red-pinkish hair) were so nice to me even though their system was getting refreshed for the day they gave me some water to wait and checked me out. They were amazing! Thank you so much!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 11611 Bandera Rd, San Antonio?

McDonald's at 11611 Bandera Rd is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 through their website or app, with options like same-day and no-contact delivery.