Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported issues with incorrect orders, including missing items and wrong food.
Service Speed
Many reviews highlighted slow service times, particularly in the drive-thru, with some customers waiting excessively long for their orders.
Staff Behavior
Feedback indicated inconsistent staff behavior, with some customers experiencing friendly service while others reported rudeness and lack of professionalism.
Cleanliness
Several reviews mentioned poor cleanliness in the dining area and bathrooms, impacting the overall dining experience.
Food Quality
Customers expressed dissatisfaction with food quality, citing cold or improperly prepared items.
CH
Christopher Hernandez
3 days ago
4.0
Everytime I come here after a long double shift I always come here and always go through the drive thru. Everytime I come here I never have to wait the most I spent in the drive thru is maybe 10 minutes, and it was because they were making my food fresh and I’ll never complain about. Customer service is always hit or miss but never terrible and I can get behind that. Keep up the great work
RR
R.
Dec 23, 2025
1.0
Wrong Wrong Wrong !!!!
3 days 3 Wrong orders in the drive thru
1.- I got black coffee and a pie and they put milk and sugar in my coffee
2.-Got someone else’s food on day too
3.-and today I get a burger only bacon,cheese,mustard and ketchup. And they give me a burger with no bacon onions and pickles.
Come on man!! I usually give second chances because we all have our days but 3 in a row is just too much. You gotta start paying attention in that drive thru. All the kids there seem to always be joking around.
L
꧁Lucia꧂
Dec 22, 2025
1.0
When you’re in line for over ten minutes for a MCCHICKEN what kind of game is this? Did I not spend enough for you? This location is routinely completely hectic. It’s 5:45. It’s cold.
MC
Margie Casares
Dec 21, 2025
1.0
What's it going to take for you employees to get an order right? I ordered in the drive thru a #2b quarter pounder with cheese and bacon. How come I got just a quarter pounder? I repeated the order through the speaker and even when I was asked at the first window to confirm my 20 piece nuggets and the #2... and still couldn't get the order correct.
When will the employees here learn what Good quality means?
The basket and meduim fries were cold. Horrible quality of food. Mgmt needs to train or retrain you.
HB
Hannah Buhr
Dec 9, 2025
5.0
Just went by about 15 minutes ago. I open for my job and am on some medication that makes me super nauseous so I was desperate to get something in my stomach before work. Two lovely ladies (I didn’t get the names of but ons had black hair and big eyeliner and the other had red-pinkish hair) were so nice to me even though their system was getting refreshed for the day they gave me some water to wait and checked me out. They were amazing! Thank you so much!
What are the operating hours for McDonald's at 11611 Bandera Rd, San Antonio?
McDonald's at 11611 Bandera Rd is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 through their website or app, with options like same-day and no-contact delivery.
Is there a drive-through available at this McDonald's? What are its hours?
Yes, this McDonald's has a drive-through open 24/7 every day.
What payment methods does McDonald's at this location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services and amenities are offered at this McDonald’s?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Where can I find McDonald's full menu online?
The full menu can be viewed at https://www.mcdonalds.com/us/en-us/full-menu.html.
What are some nearby attractions or places of interest close to McDonald's at 11611 Bandera Rd?
Nearby places include Yellow Rose Farmers Market, Emily Morgan Haunted Hotel, and Crumbl Cookie, which customers might enjoy before or after their visit.
Are there any other eating spots near McDonald's on Bandera Rd?
Yes, nearby food options include Raising Cane's (chicken restaurant), Charleys Cheesesteaks, and IHOP for breakfast and brunch.
What shops or services can I find near McDonald's for convenience or shopping?
Close by you can visit Trudy’s Hallmark Shop for gifts, RadioShack for electronics, and Frost Bank for financial services.
How can I order food from this McDonald's using a mobile app?
You can order using the McDonald's app available on the Apple App Store or Google Play Store, or by visiting their online ordering links.