Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times for their orders, often exceeding 20 minutes, leading to frustration.
Order Accuracy
Many reviews highlighted issues with missing or incorrect items in orders, contributing to customer dissatisfaction.
Staff Attitude
Feedback indicated a mix of positive and negative experiences with staff, with some customers praising friendly service while others reported rudeness and lack of attentiveness.
Food Quality
Several customers noted that the food was often served cold or stale, with complaints about the quality of specific items like fries and burgers.
Cleanliness
There were multiple mentions of unsanitary conditions, particularly in restrooms, which negatively impacted customer experiences.
TD
tina doan
4 days ago
1.0
Waited 25 mins for a refill… RIDICULOUS!!! Only reason i ended up getting a refill was because someone spoke up for me. Crazy thing is the employee passed me about 5 times to pass out food or ring a customer up but never bothered to even take one look at me. If it wasnt for my kid wanting his dr.pepper i wouldve left but instead i literally waited that long for a refill. This mcdonalds is always bad when it comes to paying attention to customers I come here often but i might have to start going to a different one with how bad the customer service here is.
MC
Manuel Campos
Dec 7, 2025
5.0
We went through drive thru on a very busy night. Our order came out to us missing a few items and Michelle the manager made sure we had what we needed and our food was hot before left. Our pies were gonna be litttle long to order so gave us cookies instead. Thank you Michelle
AR
Andrea Rodríguez
Dec 7, 2025
1.0
As someone who has worked in the restaurant/fast-food industry, I can confidently say this is the worst location to pick up from or even dine in. I arrived for a pickup order and waited over 30 minutes before anyone even acknowledged me. There were several DoorDash and Uber Eats drivers waiting as well, and none of them looked happy. If I had been waiting 20 minutes already, I can only imagine how long they had been there.
Dine-in customers were also getting up to ask about their food. I heard one woman say she had been waiting for 20 minutes, and the employee responded to her with an attitude—almost as if she was the only one working, even though the kitchen was full of staff. Even the manager was helping out, and it wasn’t even busy!
Then that same employee had the audacity to say customers were being rude? Excuse me?!
I finally asked another employee about my pickup order, since she clearly saw me standing there for over 20 minutes without asking if I’d been helped. She just said, “They’re working on it.” How does a four-item order take 30+ minutes?
Ten minutes later, I asked a different employee, and her response was, “I don’t know what’s going on, I’m not even clocked in.” Yet she was talking with staff inside the kitchen. She could’ve at least asked someone to help me.
If you’re going to hire young staff, at least make sure they’re willing to put in effort for the job they’re getting paid to do
MR
Maci Reveles
Dec 7, 2025
1.0
Close to my job you would think be easy and fast. Not at this location. 3rd time we have tried DT, Crub and PU. We had waited over 20 mins every time. Staff don't even look at you. Manager do not address you. Our food come out cold. Overall horrible service every time.
JC
J Carb
Dec 2, 2025
1.0
Almost every single time I order from this location, the order is missing 1 or more items, the frys are cold/stale, and if you need to interact with a person for some reason or another waiting for a worker to come to the counter takes longer than the actual food takes to cook. Not to mention that the kitchen is always so backed up that ordering and receiving your food takes as long as making food at your own house.