McDonald's

3.7
1611 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13919 Nacogdoches, San Antonio, TX
78217, United States

Hours

Reviews

3.7
1,611 reviews
5 stars
707
4 stars
317
3 stars
241
2 stars
110
1 star
236

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and energetic staff, but many also reported rude service and poor order accuracy.

Speed of Service

While some customers noted fast service, many others experienced long wait times and delays in receiving their orders.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh meals while others complained about cold, stale, or incorrect orders.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, including missing items and incorrect modifications.

Cleanliness

Several customers reported unsanitary conditions, particularly in restrooms, which negatively impacted their experience.
  • JB
    Jeremy Bowie
    Nov 17, 2025
    1.0
    I recently moved to this area and this is the closest McDonalds to my house. Every single time we have ordered here something is always missing, and not just one thing multiple items are missing and/or wrong. Tried calling and nobody picks up. I will go out of my way to go to a different McDonalds from now on.
  • JH
    JC Hollis
    Nov 16, 2025
    2.0
    As much as I will like to write something positive because McDonald's has always treated me GOOD for a lifetime (and this is super important), I will provide feedback to improve your restaurant systems in service context: I've came and walked out of this McDonald's location a few times already because the workers are not attentive to the clients at their cash register, today they were goofing off laughing in the kitchen when I'm trying to order food, it's annoying to wait so i just walk out and go somewhere else, also McDonald's as a whole needs to stop poisoning Americans with their 300 + chemicals food products that gets people addicted, its not moral, I usually physically feel bad when I eat at this restaurant corporation, so by nature; its some low level criminal BS crime against Humanity. However, Literally McDonald's has "come in clutch" Many, Many, Many times for me when I really needed them, for this I'm forever grateful. Thanks. There's my Haiku.
  • MM
    mm
    Nov 13, 2025
    1.0
    I ordered the Bacon Buffalo Ranch McCrispy BUT received a chicken breast with hot sauce and NOTHING ELSE!😡 Customers should not have to check their drive thru order. And constantly be told to pull up to the next window to wait. The store responded with a link......and this was NOT helpful.
  • KG
    Kathy Guzman
    Nov 2, 2025
    2.0
    I ordered on the app for my family to eat at this location. They couldn't locate the order because MY PHONE was not at the location. After finally finding and preparing the order, they failed to include 2 orders of hash browns with the order. I tried to call to get a credit but no one answered the phone. This is not normal for this location so I'm hoping they were just having a bad morning.
  • YD
    yajaira duran
    Oct 24, 2025
    1.0
    Had a little rush but yelling and having fun in the back, knowing they had a few customers in the front wanting to order. Manager and another crew member Acknowledged us and said they will be with us. But they had plenty of people in the back afear working. Waiting more then 5 minutes for an order. Yes they had the kiosk’s 2 of them not working. What’s the point of them getting paid for service.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 13919 Nacogdoches, San Antonio?

McDonald's at 13919 Nacogdoches, San Antonio is open 24 hours every day of the week.

During what hours is the drive-through service available at this McDonald's location?

The drive-through is available 24 hours a day, seven days a week at this McDonald's.