Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and dismissive of complaints.
Order Accuracy
Many customers reported incorrect orders and missing items, leading to frustration and dissatisfaction.
Wait Times
Customers frequently mentioned excessively long wait times both in the drive-thru and inside the restaurant, often with little to no communication from staff.
Cleanliness
Several reviews pointed out unsanitary conditions in the dining area, including dirty tables and overflowing trash cans.
Management Issues
Feedback indicated a lack of effective management, with complaints about unprofessional behavior from managers and inadequate staff training.
JJ
Jordan
Feb 25, 2026
1.0
If you go back to ask for a remake, the manager will say he’s worked there for 14 years and will not do anything to make up for the nasty soggy burger you wasted your points on.
Edit***Manager really tried gaslighting me saying they always put 2 cheese on a qp. Went to another location and they don’t. Maybe he should do something about that lying problem. Did asking for a remake bruise your ego that bad?
TL
Tiffany Lockhart
Feb 20, 2026
1.0
I am a DoorDash delivery driver and I absolutely detest coming to McDonalds but especially this location. It seems as though customer service has gone out the window and left solely up to the kiosk. Backs always faced to the customers and they are left at the register for a good 3 to 5 minutes before someone comes to acknowledge them. A simple “ I’ll be right with you.” Goes a long way.
BP
Bonica Patterson
Feb 19, 2026
1.0
Definitely the worst McDonald’s in this area. They play a lot of games and like to pretend your food was stolen if you order on the McDonald’s app! The McDonald’s app is legally just DoorDash with no ability to credit your account when they claim they’ll give you a refund. Then they just keep all your credits. They turn off your ability to chat and you’ll have to rely on the cancelled receipt email because they’ll remove record of it from the app and tell you that you never placed an order. Even tho you somehow have a receipt, order cancellation receipt and charge on your debit card! They’re liars!!!! Stay away
DL
David Lara
Feb 18, 2026
1.0
It says on the table #. “We’ll bring it to your table” 40 minutes passed, nothing. I don’t have an order number because their self order machine was out of ink. When they realize id been waiting for my food they bring a melted frappe, with cold burgers. Wasn’t even expecting a refund but at least bring food i can eat🤦🏻♂️ never setting foot here again!!
RC
Ricardo Cuellar
Feb 1, 2026
1.0
My visit to this McDonald’s was extremely disappointing due to a clear lack of leadership and customer care. Jason, the manager on duty, provided some of the worst service I’ve experienced. As a manager, he set a very poor example. He repeatedly interrupted me while I was trying to explain my concern and refused to listen, making it impossible to resolve the issue.
Even more concerning, his lack of hygiene made the interaction very uncomfortable. There was a strong foul odor from his body and breath, which made it difficult to communicate with him at all. This is completely unacceptable, especially for a manager in a food service environment.
Overall, this experience showed a serious lack of professionalism, leadership, and basic standards. Management at the franchise level needs to address both customer service training and hygiene expectations immediately.
What are the operating hours of McDonald's at 11031 Culebra Rd, San Antonio, TX?
McDonald's at 11031 Culebra Rd operates 24/7 every day of the week.
Does this McDonald's location offer delivery services and what are their hours?
Yes, delivery is available 24/7 daily through McDelivery with options like curbside pickup and no-contact delivery.
Is there a drive-thru service at this McDonald's? If yes, what are the hours?
Yes, there is a drive-thru service available 24 hours every day.
How can I order from McDonald's using a mobile device?
You can order using the McDonald's App available on the App Store and Google Play or via the online ordering link.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is this McDonald's located?
This McDonald's is located at 11031 Culebra Rd, San Antonio, TX 78254, United States.
What services are available at this McDonald's?
This McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
What nearby restaurants can I visit along with McDonald's for dining options?
Nearby restaurants include Arby's sandwich shops, Popeyes Louisiana Kitchen for chicken, Burger King for burgers, and Schlotzsky's for sandwiches and delicatessen items.
Are there any nearby dental or health-related services near McDonald's?
Yes, nearby dental and health services include Andrea Janik, DDS (pediatric dentist), Culebra Smiles and Orthodontics, Vaughn Endodontics - Root Canal Specialists, and Tots 'N' Teens Pediatric Urgent Care.
What nearby convenience stores and automotive services are located near McDonald's?
Close to McDonald's are Circle K and Corner Store convenience stores and gas stations, as well as Midas San Antonio automotive service center.
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