McDonald's

3.1
277 reviews
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Business Details

16522 Nacogdoches Road, San Antonio, TX
78233, United States
(210) 650-0130
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
16522 Nacogdoches Road, San Antonio, TX
78233, United States

Hours

Reviews

3.1
277 reviews
5 stars
106
4 stars
24
3 stars
31
2 stars
22
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-30 minutes for orders, leading to frustration and dissatisfaction.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, indicating a lack of attention to detail in order fulfillment.

Staff Attitude

Feedback indicated a mix of friendly and rude interactions, with some customers experiencing unprofessional behavior from staff.

Food Quality

Several customers noted that food was often cold or not fresh, contributing to a negative dining experience.

Management Issues

Reviews pointed to poor management practices, including understaffing and lack of effective communication, which exacerbated service problems.
  • JM
    Jokobi McConico
    2 days ago
    1.0
    This McDonalds will park you for the smallest of small orders. I ordered 2 sausage biscuits, only 1 person in the line behind me, no one in line in front of me and they still they parked me. Please stop this
  • MH
    Micheal Hardin
    Dec 26, 2025
    1.0
    I don't want to see pictures of paper food. How much does it cost? Put your menu online and tell me how much each item costs. And I don't want your damn ap.
  • AH
    Adriana Hernandez
    Dec 25, 2025
    1.0
    Ordered food was moved to spot 13 after waiting more than 15 minutes I checked on my order. An employee came to the door and tried handing me someone else's order. After telling her it was not my order she proceededed to tell me that's what her system showed. At the same time another customer walked up to inquire about his order as well. The man stated they were all over the place with these orders and I agreed with the customer. She then threatened to contact the police because we were talking about the way she ran her business. I will never ever come to this McDonald's again this is ridiculous and a waste of money and time just drive up the road and skip this place.
  • IH
    Ian Harrison
    Dec 24, 2025
    2.0
    I’m adding a counter for the amount of times this Macdonalds has messed up my order. 3 out of 3 orders. 100% wrong
  • PP
    Paloma
    Dec 13, 2025
    1.0
    1st drive through gets their order taken pretty fast. 2nd drive through you'll have to wait 10 min for them to come to you. Even though you are there first before others, they'll still take orders for the other lane. I waiting 15 min. Other lane took orders from 5 cars. Wack!!!!!!
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 16522 Nacogdoches Road?

McDonald's at 16522 Nacogdoches Road is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's offers drive-thru service 24/7 every day of the week.