Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
915 reviews
5 stars
334
4 stars
147
3 stars
76
2 stars
66
1 star
292
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, including missing items and wrong food.
Customer Service
Feedback indicates a significant problem with management and staff attitudes, with several reviews highlighting rudeness and lack of assistance.
Speed of Service
While some customers noted fast service, many others experienced long wait times, especially for mobile orders and curbside pickups.
Food Quality
Several reviews mentioned inconsistent food quality, including cold items and poorly prepared meals.
Cleanliness and Atmosphere
Some customers appreciated the cleanliness and friendly atmosphere, particularly when specific staff members were present.
- AGAlescia Green3 days ago5.0Honestly this location is not my favorite BUT caitlyn is amazing!!! She always brightens my day she knows exactly how I like my order (mcafe) she never is rude or aggressive like I have experienced there before and I still go here because Caitlyn is the best! I lost my receipt but I’m almost positive that’s her name she works the evening shift 3-10 I think? She wears a hat and pony tail. She is the best!!! She should be a manager honestly! She handles situations so well I’ve seen her deal with other customers and she’s great she is always great with me! Every store needs a caitlyn!!!
- CBCasey BALDERASNov 16, 20251.0The food is always great but the customer service is extremely horrible. Every encounter I have had with any of the staff has always been horrible. Even on days when it is not busy and there is not a long line they are still extremely rude. They don’t work the register and seem very inconvenienced when someone needs help, after we’ve basically done the job for them by submitting our own orders on the kiosk or online. This evening it was extremely busy and the staff was rude to myself and multiple other customers in the store. I even told the manager that everyone at this location had horrible attitudes and he didn’t even acknowledge me and continued to walk behind the counter. He didn’t even have a name tag on so I can’t identify him, or the other staff. I’m assuming they do this on purpose so we cannot report them. I never leave reviews but I’ve had enough bad service there. I frequent the place because my child enjoys the food. But I will be taking my business to a different location from now on.
- DBDavid BradfordNov 16, 20255.0Surprised by such good service. Workers were very attentive and kind. It probably helped that uppermanagement was on site. But 5 stars all around while I was there.
- CHChristopher HernandezNov 11, 20251.0The amount of times I try the drive through, am asked to wait, then someone a moment later pulls up to the second lane drive through and their order is immediately taken and they are sent ahead of me LOL never eating here again
- CCCandid CasaOct 30, 20253.0I feel like the people who own this place are nice but man yall hire the worst managers. The employees are nice except for the managers idk their names but they are women. My order was messed up and I wasn’t rude at all and it’s always something with one of them it’s like they hate their job? Should make that Kaitlyn girl a manager she’s nice
Frequently Asked Questions About McDonald's
What are McDonald's regular operating hours at 2512 W Loop 1604 S, San Antonio?
McDonald's is open 24 hours daily, from 00:00 to 23:59 every day of the week.
Does this McDonald's location offer drive-thru service and what are the hours?
Yes, the drive-thru is open 24 hours a day, 7 days a week.
Can I order McDonald's for delivery from this location?
Yes, delivery is available every day from 4:00 AM to 3:59 AM via their online ordering platform.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Are there mobile apps available to order from McDonald's?
Yes, you can order from the McDonald's App available on the Apple App Store and Google Play Store.
Does this McDonald's location provide free WiFi and other services?
Yes, services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's located in San Antonio?
It's located at 2512 W Loop 1604 S, San Antonio, TX 78245, USA.
What nearby places might I visit before or after dining at McDonald's on W Loop 1604 S?
Nearby you can find Sherra's Sweets-N-Things bakery for desserts, St John Berchmans Catholic School, and Club Car Wash to freshen up your vehicle.
Are there other dining options close to this McDonald's?
Yes, nearby options include Alexa's Taco Snacks, El Tequila Mexican Restaurant and Bar, and Taco Loco food truck.
What nearby services could be helpful when visiting McDonald's at this location?
Nearby services include QuikTrip gas station and convenience store, Family Dollar for quick shopping, and Marbach Smiles dentist office.