Krispy Kreme

3.8
1409 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme San Antonio.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
8815 Potranco Rd, San Antonio, TX
78251, United States

Hours

Reviews

3.8
1,409 reviews
5 stars
766
4 stars
212
3 stars
106
2 stars
72
1 star
253

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers experiencing rudeness and unprofessional behavior from staff.

Product Quality

Many customers reported receiving stale or cold donuts, with several instances of running out of popular items.

Cleanliness

The location was noted for being clean, but some customers mentioned issues with sticky floors and overall maintenance.

Order Fulfillment

Customers frequently complained about long wait times for orders, especially for online and drive-thru orders, often receiving incorrect or incomplete orders.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and the quality of the donuts when fresh.
  • RJ
    Rob Johnson
    4 days ago
    5.0
    The service is great and the donuts were good but man this place sure got expensive!
  • RS
    Roy & Donna Shields
    4 days ago
    5.0
    Got there as the Hot light went out but donuts were warm. Nothing better than a warm/hot donut. Service was fast.
  • LB
    Lindz B
    Jan 3, 2026
    5.0
    Alexia was super sweet! Fast service and great customer service skills!
  • MG
    Monique Garza
    Dec 31, 2025
    1.0
    I went to Krispy Kreme this morning at 7:30 in the morning just got off work to order two glazed donuts. Took them forever to come to the window when he finally does come he goes $25 I said for two donuts he goes two donuts and I said yes two donuts. He rolled his eyes and walked away. What kind of service is that? I have never seen service like that in a drive-through because you were wrong taking my order and their donuts for goodness sake. don’t go too early in the morning because apparently this worker didn’t want to be there
  • DC
    Darrell De La Cerda
    Dec 13, 2025
    1.0
    Terrible customer service i called to ask if an item was in stock and the woman who answered the phone was incredibly rude and made it clear I was bothering her so I just took my business elswere.

Frequently Asked Questions About Krispy Kreme

What are the operating hours for in-store dining at Krispy Kreme San Antonio?

Krispy Kreme San Antonio is open for dine-in from 6:00 AM to 10:00 PM every day of the week.

When can I order delivery from Krispy Kreme San Antonio?

Delivery is available daily from 6:15 AM to 9:45 PM at Krispy Kreme San Antonio.