Krispy Kreme

3.8
1397 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert Shop
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme San Antonio.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
8815 Potranco Rd, San Antonio, TX
78251, United States

Hours

Reviews

3.8
1,397 reviews
5 stars
758
4 stars
211
3 stars
105
2 stars
73
1 star
250

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Product Quality

Many customers reported receiving cold or stale donuts, with several expressing disappointment in the freshness of the products.

Order Fulfillment

Customers frequently experienced issues with orders not being ready on time, missing items, or running out of popular donuts.

Cleanliness

While some noted the cleanliness of the lobby, others mentioned sticky floors and overall disorganization in the store.

Staff Attitude

Mixed feedback on staff friendliness; some employees were praised for their helpfulness, while others were criticized for being unkind or disengaged.
  • RG
    Roger G
    Nov 17, 2025
    1.0
    Poor customer service
  • CS
    Cheryl Sandoval
    Nov 16, 2025
    2.0
    The drive thru took a long time and I was the only car in the drive thru lane..
  • JC
    Jen C
    Oct 22, 2025
    5.0
    Donuts were fresh, warm and delicious!
  • CD
    Carlos Dominguez
    Oct 3, 2025
    1.0
    When I walked in to order there were three employees. After waiting a few minutes I was finally acknowledged only to hear that I'd have to wait 6 to 10 minutes because she (think it was the manager) had to take care of the dive thru. The other employees were stocking the shelves with product, however anyone one of the two employees stocking could have taken my order as I was only ordering two doughnuts and the only one in there as a customer. But was not even acknowledged by the other two employees. I left went across the street to Shipley's and what a difference! They had enthusiastic employees happy to acknowledge you and help you with your order. Manager was very nice as well. Do not waste your time at this very unprofessional krispy Kreme, go to Shipley's!
  • JV
    Jalyn Vasquez
    Sep 23, 2025
    2.0
    I went to this location in the morning and I was attended by an extremely rude employee. She was immediately dismissive and condescending as soon as I walked in. The donuts were honestly great — but the service was so bad it ruined the entire experience. I visited yesterday and was helped by a staff member who couldn’t have been more dismissive. No greeting, no basic courtesy, just a cold, uninterested attitude like she couldn’t care less that we were there. It completely killed the vibe. I came in looking forward to treating myself, and left irritated and uncomfortable. One person’s bad attitude was enough to ruin my day. Great donuts aren’t enough to make up for awful service. I won’t be back — and I’d think twice before recommending this place to anyone.

Frequently Asked Questions About Krispy Kreme

What are the operating hours for in-store dining at Krispy Kreme San Antonio?

Krispy Kreme San Antonio is open for dine-in from 6:00 AM to 10:00 PM every day of the week.

When can I order delivery from Krispy Kreme San Antonio?

Delivery is available daily from 6:15 AM to 9:45 PM at Krispy Kreme San Antonio.