Jimmy John's

3.7
241 reviews

About

Sandwich Restaurant

Location

Jimmy John's
700 E Sonterra Blvd, San Antonio, TX
78258, United States

Hours

Reviews

3.7
241 reviews
5 stars
123
4 stars
37
3 stars
17
2 stars
14
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the sandwiches, many complained about missing ingredients and inconsistent quality.

Cleanliness

Several reviews highlighted unsanitary conditions, particularly in the restroom and food preparation areas.

Delivery Problems

Many customers experienced significant delays with delivery, often exceeding an hour, leading to frustration and lost business.

Mixed Experiences

Some customers had positive experiences with friendly staff and good food, but these were overshadowed by the negative feedback.
  • AB
    A B
    Dec 20, 2025
    1.0
    DO NOT EAT HERE. RANCID MEAT. I don't write many reviews here but I had to put this out there as a warning to people. A while back I ordered a BLT sandwich from this place for the first time. As I was eating ...my whole work area started to smell like rancid meat. I couldn't believe it at first cuz this was supposed to be a fresh sandwich. Long story short the bacon was rancid. I work across the street from this place so I was on lunch I didn't have time to take it back. In the ensuing months since that happened about four of my co-workers have eaten at the place and have all gotten rancid meat in their sandwiches. My latest co-worker is actually going to the emergency room tonight because he believes he got tomain poisoning from a chicken wrap from this Jimmy John's. I can't believe they're still in business the health department should shut them down. If I have time on Monday I think I'm going to call the health department or OSHA and do it myself. There were more issues like incorrect prices on the board but what difference does that make if the food is rancid just DO NOT GO THERE IF YOU CARE ABOUT YOUR HEALTH AND YOUR LOVED ONES HEALTH.
  • CC
    Chris
    Nov 23, 2025
    1.0
    Very unprofessional employee . Our sandwiches were not made correctly missing ingredients overall Jimmy John’s you can do better
  • EH
    Erik Scheetz (New HomeRealty)
    Nov 23, 2025
    1.0
    Are the worst Jimmy John’s I have ever been to I ordered four sandwiches. I asked the lady who made them. How do I know which sandwich is which obviously she didn’t mark them as she told me that I needed to open each them to find out then she wouldn’t put them in a bag so they don’t do that. The music was so loud I could barely hear myself avoid
  • SH
    Savana Hurd
    Nov 19, 2025
    1.0
    The poor service was enough to get me to come on here and write a review. I came in here as a mom with two toddlers, and we were eating, and of course they are going to be a little bit messy. I was trying to pack them up in the wagon and all the sudden what might have been a manager but definitely an employee- walks right past me and mutter is very loudly, "Jesus Christ!" As he sees the mess on the floor my kids made. I proceeded to get on my hands and knees and pick up the sandwich stuff myself. This was a complete embarrassment and I was going to pick up anyway as soon as I had them in the wagon. So yeah, not kid friendly.
  • MR
    Michael Rash
    Sep 10, 2025
    1.0
    I paid $23 for a gargantuan and they put no vegetables on it. When I called they said they were out of onions and then I asked what about the other vegetables and they hung up on me. I tried calling back and they would not answer. Do not order from here. You do not know what you will get.