Jimmy John's

4.1
290 reviews

About

Sandwich Restaurant

Location

Jimmy John's
4130 S New Braunfels Ave, San Antonio, TX
78223, United States

Hours

Reviews

4.1
290 reviews
5 stars
176
4 stars
37
3 stars
31
2 stars
14
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude interactions and issues with order accuracy.

Food Quality

The quality of sandwiches varies significantly; some customers enjoyed fresh and delicious sandwiches, while others received poorly made or incorrect orders.

Cleanliness and Environment

Several reviews mentioned cleanliness issues and uncomfortable conditions, particularly regarding the lack of air conditioning.

Speed of Service

Many customers appreciated the fast service, although there were complaints about delays and order mix-ups.

Delivery Issues

Numerous customers experienced problems with delivery, including late arrivals and missing items.
  • BL
    Brandi Leal
    Jan 3, 2026
    1.0
    Omg! What happened to this store?! I was sick just out the hospital and just needed an unwich 😭😭😭 ***After seeing this kid, I should’ve just walked out*** MY FAULT You have this kid (Brenton?) with his hair out. Hair is down to his elbows. He asked for his friend’s bene. Because I told him I’m sick and need him to tie his hair. This kid is ready to charge me with the meat just sitting there since more than likely before I came in. I asked him about it. He said he just put them there…? Which is a lie first and second after you played with your long hair???? And DIDNT WASH YOUR HANDS???? His Bestie just hanging out there thought it was hilarious. I informed him he can send people to the hospital. I left. This was really bad.
  • PS
    Pvt I Spy
    Jan 2, 2026
    5.0
    5 years now. I work within delivery distance and these guys never disappoint. The regular driver in the ranger is fantastic. Everyone at the shop is great, friendly when I do go pick up and have handled issues when forgot sides very quickly. Love this location!!! Ask the crew is great, five years, they got my loyalty! Got their new THC box. It was perfect for lunch. Garg, pickle spear, pasta salad (I'm hooked since it came out), cookie. Under $20 with tip. No drink. Eating my oatmeal cookie right now as I do their review.... Well after my dinner. Crunchy, normally they're soft but IDC, they are still delicious!
  • LC
    Love Conquers
    Dec 29, 2025
    1.0
    Can y'all please enforce hair nets/beard masks for the men with hair. It's very gross walking in seeing the person who makes your food with his long hair under a hat with hair going every where. Pretty nasty. Will only return if he's not working. Bad service
  • AA
    Anonymous
    Dec 13, 2025
    1.0
    Was thinking about getting Jimmy John's tonight but wasn't was about to walk the guy at the register gave me the most nasty look no welcome the other employees was touching the screen with his gloves and continued to make the sandwich so I decided to get wing stop! This location use to be so great but had gone down the last couple years with the customer service
  • VR
    Vanessa Reveles
    Nov 24, 2025
    4.0
    Got a pickwitch and it hits 🥵 but it’s small