Jimmy John's

3.6
196 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2445 Nacogdoches Rd, San Antonio, TX
78217, United States

Hours

Reviews

3.6
196 reviews
5 stars
99
4 stars
28
3 stars
10
2 stars
6
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service and long wait times for both in-store orders and deliveries.

Food Quality

Mixed feedback on food quality, with some customers praising the sandwiches while others complained about stale bread and incorrect orders.

Customer Service

Numerous reviews highlighted poor customer service experiences, including rude staff and lack of responsiveness to issues.

Cleanliness

Some customers noted cleanliness issues within the store, including dirty tables.

Operational Hours

Several reviews mentioned that the location often closed earlier than advertised, leading to customer frustration.
  • KB
    Kari Berry
    Dec 5, 2025
    5.0
    I had a big order and the staff here was very friendly and inviting…. Great job! 👏🏼 ❤️. They did a fabulous job!
  • SM
    Stu Millard
    Nov 8, 2025
    1.0
    Placed an order at 1:40 on a Saturday, no delivery an hour later, called the store twice with no answer and no voicemail. Called again and got hung up on, called a fourth time and was told they didn't actually have a driver to make the delivery, so they had to call uber, and nobody had showed up. No call, no text update, no email status. No online order tracking that would sync with my account. This isn't the business that it used to be.
  • AW
    Allen Wilson
    Oct 30, 2025
    1.0
    They gave me old stale bread. My sub was inedible.
  • BW
    Bray W
    Oct 24, 2025
    5.0
    Always a good quick sandwich 🥪 😋
  • OA
    Omotayo Aweloogun
    Oct 2, 2025
    5.0
    The drinks are refreshing and thoughtfully made.