Jimmy John's

3.8
193 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9234 North Loop 1604 W, San Antonio, TX
78249, United States

Hours

Reviews

3.8
193 reviews
5 stars
110
4 stars
26
3 stars
5
2 stars
14
1 star
38

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders, including missing ingredients and wrong items.

Service Quality

Feedback on service was mixed; while some praised friendly staff, others experienced rudeness and poor customer interactions.

Speed of Service

Many reviews highlighted slow service and long wait times, contradicting the brand's promise of 'freaky fast' delivery.

Food Quality

While some customers enjoyed the sandwiches and freshness, others criticized the quality and value for money.

Cleanliness

Several reviews noted that the restaurant was clean and well-maintained.
  • IJ
    Irene Jevric
    Dec 29, 2025
    4.0
    Management please step up your game! Trey was the only one in the store during a lunch rush .. what a rockstar because amid the chaos he was super professional and still multitasked like a pro. The food is always good but I don’t like seeing people overworked like this, it’s humanly unacceptable. If you had a call in, manager or owner should be in the trenches with employees.
  • DW
    David Will
    Dec 10, 2025
    1.0
    Someone took my order, read my order back to me to make sure that he heard me correctly (he did), began working on the order <5 seconds later, and somehow still managed to get the order wrong.
  • MC
    Marcus Castillo
    Nov 10, 2025
    5.0
    Very good experience loved overall
  • CC
    Cesar Chavez
    Nov 7, 2025
    5.0
    Love popping in to grab a quick sandwich. Even though this location doesn't have a drive-thru, they get the orders out quick! The team members are always super friendly, as well.
  • HE
    Hunter Evans
    Oct 28, 2025
    1.0
    I recently went in today to order my girlfriend and I two sandwiches. I distinctly let them know to make sure one of the sandwiches has no mayo on it. Once we got home both sandwiches had mayo. I thought it was no big deal, honest mistake. I went back in to try and politely let them know “hey it’s a mistake can you make this one again due to it having mayo even though I said no mayo?”; the older lady caught an attitude with me and said “mayo isn’t shiny.” I said “I know that’s the oil y’all put on it, I’m pointing to the white stuff that tastes and looks like mayo that isn’t supposed to be on here.” The entire time she remade it kept glancing upset and angry looks towards my girlfriend and I. She remade it correctly this time, however due to her negligence, lack of hearing, and overall rude attitude I refuse to come back to this location. Fix your workers.