Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.9
170 reviews
5 stars
100
4 stars
21
3 stars
13
2 stars
8
1 star
28
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported rude and unprofessional behavior from staff, particularly a manager named Valerie, leading to negative experiences.
Order Accuracy
Several reviews mentioned incorrect orders and issues with special requests not being honored, causing dissatisfaction among customers.
Speed of Service
While some customers praised the fast service, many others complained about slow delivery times and long waits for orders.
Food Quality
Customers generally enjoyed the sandwiches, noting freshness and taste, but some expressed disappointment with the quality and preparation of their orders.
Cleanliness and Atmosphere
The restaurant was frequently described as clean and well-maintained, contributing positively to the overall dining experience.
- SSSarvikaNov 12, 20251.0Dont have anything else to say, heard valerie is a rude manager they kick people out the store because they deliver food late when the app says delivered.
- SPsam pSep 29, 20251.0Managers really rude here, the girl in the glasses very impatient Do not order online here, they mark your order as completed and when you arrive theyll have you wait another 10 to 20 minutes. Do yourself a favor and go to the next jimmy johns or subway across the street
- JNJean NunezSep 24, 20255.0Came for a meal & noticed I had a flat tire. Valerie took my order also helped me change my flat tire. Thanks to Valerie I was able to get to work on time. Thank you so much! I’ll definitely return!
- HKHari KrishnaSep 16, 20251.0I dont typically give bad reviews bc i like supporting businesses, but in my entire 15 years as a customer service professional. I havent seen someone like Valerie. She is unprofessional and lacks any meaningful sense of customer service and working through issues, quite frankly im not sure why she even works here bc she doesnt seem to like working with customers or coming up with a solution. She escalated to calling the police because I was "rude" because my order was 20 minutes late after my app stated the sub has been completed (and this incident was 2 weeks prior!) I offered a work around solution to see the next step, but she escalated in getting law enforcement involved, like Im a thug or something. No apologies from her or the team whatsoever on a company that started in central Illinois near my alma-mater that prides itself on fast deliveries and timeliness and working w customers. Also you can see her sarcasm from this photo while she was talking.
- NFNicholas FernandezAug 13, 20253.0This jimmy John’s is so slow. Always slow. Every time I come. Should replace freaky fast with freaky slow. I ordered a turkey sandwich online and I showed up 10 minutes later and had to wait inside for over 10 minutes, for a turkey sandwich…. Also why is a sandwich with just bread and turkey $10?!?!