Business Details
About
Grocery StoreH-E-B
No store does more than your nearby H-E-B plus! located at 9238 N Loop 1604 West in San Antonio, where you’ll find great prices, brands, quality, and selection. At H-E-B plus! stores, we're about more than groceries. We're outfitting Texas families with all they need for Texas lifestyles—from coolers sporting your favorite Texas teams to a new smoker for your famous brisket. This is your one stop for Texas Backyard, toys, housewares, grilling and outdoor, party supplies, apparel and more. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico. H-E-B partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B plus! now offers curbside pickup and grocery delivery for added convenience.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
8,051 reviews
5 stars
6,168
4 stars
1,281
3 stars
314
2 stars93
1 star
195
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some employees praised for their helpfulness while others received complaints for rudeness and lack of professionalism.
Cleanliness
Generally noted as clean and well-organized, although some customers reported issues with specific areas like the deli and floral department.
Product Variety
Customers appreciate the wide selection of products available, including unique items not found in other stores.
Store Atmosphere
The store is described as spacious and well-stocked, but some customers mentioned issues with checkout efficiency and employee interactions.
Pricing Concerns
Some customers expressed dissatisfaction with rising prices on HEB brand products compared to competitors.
- HRHarvey RobertsonJan 3, 20261.0TRAIN PEOPLE BEFORE PICKING UP PHONES Called at 6:50 was told they close customer service at 8pm arrive from a 20 min drive and they’re closed spoke to manger Didn’t care of course not right Just bothered waste of time and management C.S weak at best
- KVKimberley VelasquezDec 28, 20255.0This store is so huge that it takes me 2 hours to complete my grocery shopping. It is “My HEB” and I love that even though it’s not new anymore it feels like it. It’s very clean. Bonus points for the new pharmacy “prepay” process!! I can get my scripts in a flash with the dedicated line, that never has anyone in it! Also, it makes the drive through pick up super quick. ——here’s an idea—— make one of your lanes for prepaids!!!
- BJBethann JacksonDec 22, 20252.0I shop this Heb exclusively and this is my first bad review. At the deli tonight I got in line behind the person they were currently helping. It was around 8:53…. The deli worker was moving slowly which is fine, I’m sure it was a crazy day, it was odd when he went to the back for about 5 minutes. At 9:02 he came out and told me they closed at 9:00 so his current costumer was the last person they would help?!? There was one other person that came after me and she went to complain but I was not going to stand and argue. I would have been fine not being helped if they hadn’t left me standing there for 10 minutes.
- MRMegan RaymondDec 17, 20255.0BERTHA IS AMAZING! I was in a rush and needed a single bottle of ginger ale and she helped me find it through all the checkout aisle fridges! Also this H-E-B is super clean and always well stocked love it!
- MMMadison MartinezDec 4, 20251.0Honestly used to be one of my favorite heb and would drive 25 minutes to it. Really hate this heb now. My car got hit in their parking lot ( in the front where cameras are) and all the team lead could tell me is that what ever info they have they can’t give to me or police because it’s private property no sincerity at all she just shrugged her shoulders and even saw the damage and knew it was a hit and run. The lady stated that it’s protocol and I would have to get a court order to get the video footage of the hit and run. The person who hit me did not leave a not or anything so I asked if they could check the cameras they have since I was grocery shopping and came out to see my car had been hit. Absolutely no help what so ever and now I have to pay for $1000 in damage that was not even my fault due to no help from heb. If you ever go there just know you will have to pay for your damage since they can not give you any information. Honestly need to raise their standards because if it were an employee car I wonder if it would be a different story. Even one of the employees told me their car was broken into and the camera batteries were dead. Be for real, I love my heb but seriously need to help their customers. my brand new car and now I have to fix it out of my own money which I got a new car to not put money into like I didn’t my old car. Disappointed and will never be going back.
Frequently Asked Questions About H-E-B plus!
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
What are the business center hours of operation at this H-E-B?
This H-E-B business center is open 8 a.m. - 8 p.m. Monday-Friday, 9 a.m. - 7 p.m. on Saturday, and 10 a.m. - 6 p.m. on Sunday
What are the operating hours for H-E-B plus! at Bandera and 1604?
H-E-B plus! is open daily from 6:00 AM to 11:00 PM.
Does this H-E-B plus! location offer curbside pickup and delivery services?
Yes, this H-E-B plus! offers curbside pickup, delivery, and same day delivery services for your convenience.
Where can I find information about the COVID-19 vaccine related to H-E-B?
Visit https://vaccine.heb.com/ for the latest H-E-B news and frequently asked questions about the COVID-19 vaccine.
What are the hours for the business center at this H-E-B?
The business center hours are 8 a.m. to 8 p.m. Monday through Friday, 9 a.m. to 7 p.m. on Saturday, and 10 a.m. to 6 p.m. on Sunday.
What payment options are accepted at H-E-B plus!?
H-E-B plus! accepts American Express, Android Pay, Apple Pay, cash, check, contactless payment, Discover, Mastercard, Samsung Pay, and Visa.
Does this H-E-B plus! store sell organic and prepared foods?
Yes, the store sells organic products and prepared foods to meet diverse customer needs.
Are there wheelchair accessible entrances and parking at H-E-B plus!?
Yes, this location has wheelchair accessible entrances and parking available for customers.
What nearby restaurants can I visit before or after shopping at H-E-B plus!?
Nearby restaurants include Wingstop, Honeysuckle White, Flaming Bird By H-E-B, Auntie Anne's, South Flo Pizza, and El Capricho Bandera.
Are there services for car rentals near H-E-B plus!?
Yes, Enterprise Rent-A-Car is available nearby for your car rental needs.
What other services are located near H-E-B plus! that customers might find useful?
Nearby services include KeyMe Locksmiths, WW (Weight Watchers) for weight loss, H-E-B Pharmacy, Beauty Secrets Salon & Spa, and multiple nail salons such as Da-Vi Nails and Davi Nails.