H-E-B Convenience Store

Reviews

• EC

  Edward Crandall

  Jan 16, 2026
  5.0
  You know there's a reason that H-E-B is Texas's number one grocery store if you're looking for anything for baking for cooking for barbecuing for frying anything did you would like to prepare for your family it's here for you to find Iverson I can tell you that I have never not been able to find what I was looking for when I went shopping
• ES

  Elli Sweet

  Oct 8, 2025
  1.0
  Unacceptable and heartbreaking experience at this H-E-B gas station/convenience store. Late in the morning, around 9 a.m., while filling my car, I saw a woman dressed for work, clearly upset, crying, and completely lost. Her makeup was smudged and she was quietly sobbing near her car. When I asked if she was okay, she explained that she had run out of gas and came here because she believed H-E-B was a safe place to ask for help. She told me she went inside and asked to speak with a manager. Shockingly, the manager refused to come out to talk to her, even though he was just around the corner at the car wash. Instead, he told one of his employees over the phone to inform the woman that there was a “sweetheart policy” and that he wouldn’t come out. He also said she should “ask other customers for help.” That response was not only unprofessional, it was dangerous. How could a manager suggest that a distressed woman approach random strangers at a gas station for help? At that moment, I was the only other woman there, the rest were male customers (mostly construction workers). It was an unsafe and completely inappropriate instruction from someone in a leadership role. I ended up helping her myself. She simply needed a small amount of gas to get across Bandera rd. to her bank. She was polite, embarrassed, and grateful - clearly someone just having a very difficult morning. This situation could have been handled with compassion and common sense, but instead it exposed a complete lack of humanity and responsibility from the manager and team on duty. H-E-B often says in its ads that “no store does more,” but that morning, this location did nothing for a customer who truly needed help. That woman’s tears and the manager’s indifference are something I won’t forget. H-E-B, please train your staff, especially your managers, to respond with empathy and professionalism when someone asks for help. You lost a great deal of trust that morning.
• DR

  Denise Robertson

  Apr 1, 2025
  1.0
  The gas pumps bombard us with loud advertising and the new car wash kiosk is extremely loud and yells at me. Please stop all of this as I value my hearing and don't want to end up with hearing aids
• FS

  Francisco S

  Apr 2, 2023
  4.0
  Restrooms were very clean and well kept. Bathroom stalls were very private and spacious. Water pressure for the sinks were a bit low, but that is my only complaint.

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