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H-E-B

4.6
(3483 reviews)

Business Details

(210) 963-3102
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 12125 Alamo Ranch Pkwy in San Antonio, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
12125 Alamo Ranch Pkwy, San Antonio, TX
78253, United States

Hours

Reviews

4.6
3,483 reviews
5 stars
2,700
4 stars
519
3 stars
111
2 stars
42
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting individual employees who went above and beyond to assist.

Cleanliness and Organization

The store is frequently noted for being clean, well-organized, and stocked with a wide variety of products.

Curbside Experience

Several reviews expressed dissatisfaction with the curbside pickup service, citing long wait times and poor management.

Product Quality

There are mixed reviews regarding product quality, with some customers reporting issues with expired or spoiled items.

Busy Environment

The store is often described as busy and crowded, which can make shopping and navigation challenging.
  • LC
    Logen Cline
    3 days ago
    3.0
    I love heb, I have been coming to exclusively heb for 10 years now. But the customer service at this particular location has gone down. Cynthia is the latest example. No response to me when I say “hi how are you” or “thank you, have a nice day” yet will ignore me to tell a co worker how “great” her customer service is. Dissapointing
  • AT
    Anthony Buckholdt (TooTall)
    4 days ago
    5.0
    HEB always has great food items at a good cost. Everyone is friendly in the store. Check out is always quick and flawless.
  • CM
    chad mandry
    Feb 16, 2026
    5.0
    You just can't complain about HEB. If you have a concern, they listen, address it, and then follow up. They're staff is always kind and their own house brand products are quality! Love the curbside service as well....
  • DM
    Daniel Mendoza
    Feb 9, 2026
    1.0
    I pulled into HEB gas station because the sign showed gas was at $2.17 a gallon. After filling gas into my truck the receipt showed I was charged $2.79 a gallon. I approached the attendant and she said she changed the price as I was pulling in. Has I known the gas had changed I would have driven next door to Valero where gas is $2.21 a gallon. Check the price at the gas pump before filling up. I think this is a rip off. HEB should be ashamed of their practices.
  • CA
    Charles Acosta
    Jan 30, 2026
    5.0
    I’m consistently impressed with this H-E-B location. The store is always remarkably clean and well-organized, and I never have to hunt for a shopping basket—they are always readily available right at the entrance. What really sets this location apart, though, is the staff. Both the cashiers and baggers are incredibly professional and genuinely seem happy to be there. Their positive energy makes the chore of grocery shopping a much better experience. Highly recommend this store for anyone in the Alamo Ranch area!

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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