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H-E-B

4.3
(4915 reviews)

Business Details

6580 FM 78, San Antonio, TX
78244, United States
(210) 666-2022
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 6580 FM 78 in San Antonio, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
6580 FM 78, San Antonio, TX
78244, United States

Hours

Reviews

4.3
4,915 reviews
5 stars
3,071
4 stars
1,037
3 stars
407
2 stars
141
1 star
259

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for their helpfulness while others are reported as rude or unresponsive.

Cleanliness

Concerns about cleanliness and unpleasant odors in the store, with multiple customers reporting issues with smells and dirty conditions.

Product Quality

Inconsistent quality of products, particularly in the meat and produce sections, with some customers expressing dissatisfaction with freshness.

Store Layout

Store layout changes and renovations have made shopping difficult for some customers, leading to complaints about cramped aisles and confusion.

Overall Experience

While many customers enjoy shopping at H-E-B and appreciate the variety and prices, there are significant concerns that need addressing to improve the overall experience.
  • JN
    Jose Noda
    Feb 19, 2026
    5.0
    Excelente 👌 👌 👌
  • LE
    Lisa Ellow
    Feb 18, 2026
    2.0
    This H‑E‑B is too bad but the 2 women trying to sell internet got an attitude because they asked me what internet do I used?When I said I love T-Mobile that got loud and rude.The one that was big and kind tomboyish wasn’t as rude but the other one with her this afternoon needs to stay away from customer service.Makes H‑E‑B look really bad 2/17/2026 around 3pm
  • KK
    Kristie K
    Feb 8, 2026
    2.0
    My husband bought me some chocolate covered strawberries and they have a dirty taste there is no way these were cleaned properly. The pre-made food has been going down hill at this location I use to buy so much but seems like there has been alot of short cuts and things just dont taste the same. Workers are not as helpful as they use to be I feel like I am bothering them
  • SJ
    Sara Jaramillo
    Feb 7, 2026
    5.0
    I would like to express my appreciation for the exceptional service provided by Isaac from the meat department. His outstanding attitude and dedication to customer satisfaction are truly commendable. He went above and beyond to retrieve a product that was not readily available on the floor. His gracious demeanor and polite communication skills are a testament to his excellent customer service skills. He certainly deserves recognition for his outstanding performance. Based on my experience, I am confident that he consistently provides the same level of service to all customers. Kudos to HEB for hiring Isaac, as he is undoubtedly a valuable asset to the company. He was working tonight 02/07/2026 around 8/815pm.
  • AO
    Adam Olson
    Feb 5, 2026
    1.0
    I was walking out of HEB recently and the moment I got outside my cart seized up and I hit my shin hard on the cart. My interaction with customer service is what is promoting my 1 star review. I can't really stop going to HEB but when I can avoid it I will.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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