H-E-B

Reviews

• CZ

  Crystal Zavala

  1 day ago
  1.0
  Waiting forever in line. There is only three lanes for more than 20 items. There is
• OM

  Oh Stance Media

  3 days ago
  1.0
  Shop home delivery at this location at your own risk. Guaranteed to send expired or almost expired food. Everytime.
• MM

  Martin Mendoza

  6 days ago
  3.0
  Items on sale not updated ... Like months outdated. Usually HEBs are good about this.
• HS

  Hazel Stephens

  Dec 30, 2025
  5.0
  This is my HEB love this store it's the best no some employees they are all great 👍
• TM

  Trey Maxey

  Dec 29, 2025
  1.0
  I'm writing this review regarding the treatment my 60-year-old mother received at the HEB located at 9900 Wurzbach Rd, San Antonio, TX 78230. The way she was treated by staff was embarrassing, dismissive, and unacceptable. On 12/18/25 around 7:00 PM, my mother attempted to purchase groceries using vouchers and an in-store coupon. She was assisted by Ashley (cashier) and Matthew (manager), who told her the vouchers could not be accepted because they would not scan and claimed HEB did not take them. My mother explained that she had successfully used the same vouchers at several other HEB locations and that they sometimes require manual entry. Despite this, both Ashley and Matthew refused to accept them and told her to scan the QR code to see which stores participate. After returning home, my mother scanned the QR code and did not see HEB listed as a non-participating store. Because she no longer had a ride and still needed groceries, she walked back to the store (about 30 minutes each way) around 8:00 PM. While a different cashier was ringing up her items, Ashley approached, removed my mother's groceries from the conveyor belt, and said, "I already told you we don't take your coupons." My mother was publicly embarrassed and left the store empty-handed, walking all the way home again. My mother later called the store and spoke with Matthew, explaining what happened. He stated he had "taken a picture of the vouchers to show corporate," but no resolution or empathy was offered. The next evening, 12/19/25 around 8:45 PM, my mother returned to the same HEB to try again, thinking the in-store coupon may have been the issue. Ashley was again at the register, and Matthew approached, stating they had just scanned the QR code and that HEB was listed as not accepting the vouchers. Family members tried to explain that the vouchers had already been used successfully at other HEB locations, but Ashley and Matthew again refused to accept them. Immediately after leaving, my family went to a different HEB location, where my mother was able to purchase groceries using the exact same vouchers with no issues. Afterward, a follow-up call was made to Matthew for clarification. He stated they had the right to refuse service because it is private property and claimed "upper management" told him HEB doesn't accept the vouchers, but refused to provide a name or further explanation. This situation could have been handled with professionalism, respect, and basic customer service. Instead, a 60-year-old woman was embarrassed publicly, had her groceries removed from the belt, and was made to walk back and forth unnecessarily -- all while being given conflicting and incorrect information. I strongly recommend additional training for staff and management at this location, particularly regarding voucher acceptance and respectful customer interaction.

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