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H-E-B

4.6
(1759 reviews)

Business Details

(210) 482-3300
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 23635 Wilderness Oak in San Antonio, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
23635 Wilderness Oak, San Antonio, TX
78258, United States

Hours

Reviews

4.6
1,759 reviews
5 stars
1,363
4 stars
250
3 stars
57
2 stars
25
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of exceptional service from pharmacy and bakery employees.

Cleanliness

The store is consistently noted for being clean and well-organized, contributing to a pleasant shopping experience.

Product Availability

Several reviews highlighted issues with inventory, including frequent out-of-stock items and concerns about the freshness of produce.

Delivery Issues

Customers expressed dissatisfaction with the delivery service, particularly regarding communication and the handling of special instructions.

Sushi Quality

There were complaints about the sushi station, specifically regarding the quality and attitude of the sushi chef.
  • CO
    Cecilia Orta
    5 days ago
    5.0
    Everything is amazing here. Amazing lunches & flowers are all fresh. I love their soups, coffee and nut sections!
  • AS
    Amber S
    Feb 19, 2026
    5.0
    Always clean and the workers are friendly.
  • RG
    Robert Gonzalez
    Feb 15, 2026
    5.0
    Th wilderness oak location has nice options in the meat and fish markets, various other central market selections, and still that Texas hospitality.
  • KM
    Kathleen Hurley Milo
    Feb 10, 2026
    2.0
    This post is being made in attempt to improve HEB’s reputation and quality of service in the Texas area We moved to Texas seven years ago and had excellent service with respect to delivering groceries and helping me get them inside the house which was extremely helpful to a person with chronic pain in their knees and back. Now, when I order an HEB delivery, 75% of the time, I get people who do not speak English at all. When they arrive at the house finding a barking dog, they back up so far that I can't hear them. I have asked that they text me upon their arrival and I will take an image of the front and back of my driver's license. This is made difficult if they 1) don't text me 2) if they are so far from the door and don't speak English, the delivery is at risk. Since HEB passed off there service to Favor, the service has deteriorated. Most of the time, they don't get my special instructions on the HEB order. When I spoke to the Manager, and told her about my problem, she basically said there is nothing they could do and it was up to the driver to decide if they wanted to help me. HEB should have some control over their vendors like FAVOR. Many people with disabilities have no other recourse but to get their groceries delivered. HEB could easily ask FAVOR to pre-screen drivers who are willing to help people with disabilities. I am extremely disappointed that HEB is not willing to help people with problems walking and carrying groceries. We have been here for 7 years, and to me, it is very painful to see the service deterioration that has taken place during this time. It seems to me if you could do that seven years ago your service is deteriorating if you can’t help with the same person Please take this message the spirit in the spirit of which it was intended and please do something about helping people that need it. Favor should be taking directions from HEB and not the other way around.
  • MM
    Marianne Malone
    Jan 19, 2026
    4.0
    Your checkers are more involved in socially engaging with each other other than polite, manners with checking out. I love the store, but that’s my biggest disappointment when I need help, and of course communication.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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