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H-E-B

4.5
(3719 reviews)

Business Details

(210) 558-3981
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 12777 I 10 West in San Antonio, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
12777 I 10 West, San Antonio, TX
78230, United States

Hours

Reviews

4.5
3,719 reviews
5 stars
2,587
4 stars
715
3 stars
209
2 stars
68
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praise friendly and helpful service, others report rude behavior and lack of assistance.

Cleanliness

The store is generally noted for being clean, though some customers have reported issues with cleanliness in specific areas.

Product Quality

There are concerns about the quality of produce and other items, with reports of expired products and moldy items.

Store Experience

Customers appreciate the store's layout and organization, but some express frustration with construction disruptions and crowded conditions.

Community Engagement

Many reviews highlight H-E-B's commitment to the community and positive shopping experiences, reinforcing its reputation as a beloved local grocery store.
  • BG
    blanca garza
    6 days ago
    5.0
    Best H-E-B in the entire city! Or other cities!
  • AJ
    Adolph Jimenez
    Feb 14, 2026
    5.0
    Always a great way to pay bills
  • JT
    Jay Timber
    Feb 11, 2026
    1.0
    I tried to leave the following review last night but didn't have the chance. I don't remember if it was 9 or 10 at night last night, there was this Dumas (misspelling intended to avoid censorship) at the self check out, with a rude demeanor. My card is broken, hence it works only with "insert", instead of "tap". I tried POLITELY to explain to the young guy ( I didn't get his name) in charge why it worked that way, yet with a negative attitude, he snatches the card off my hands and tries to process it on the devices (whatever ya'll call it, I don't care). With that being said, I left all the stuff there and walked out. There's NO need to act like californians. You guys should be aware, around that same time, there was a serious car accident across the street. With that being said, THINK about what other people might be going through minutes from now. TRAIN ALL all your employees, by telling them this is NOT california and to be KIND to EVERYONE, instead. This is TEXAS, hence ALL the people should be treated them with KINDNESS, I don't care what is the opinion of ya'lls opinion of their appearance is. . Again, this is TEXAS. NOT california.My birdie finger sends its regards to all of you.
  • LM
    Lori Melhart
    Feb 7, 2026
    3.0
    HUGE fan of HEB - but the number of times I have had to return recently purchased expired product at this particular location is infuriating - like PLEASE check your shelves ! 🥲
  • BB
    Brock
    Jan 9, 2026
    5.0
    I would like more information on a recent construction/contractor project that has started in this store. Thank you in advance for your time. First I will describe the issue, and then ask my question. Every time I’ve gone into the store this week, entire sections of the store have been blocked off by yellow tape, and there’s been a group of men operating tile removers, and I can’t access major areas of the store that I need to access. I am not sure why this is happening during open store hours. I was unable to purchase water tonight, or protein. They were in the produce section a couple nights before and I was unable to buy sweet potatoes. Just some examples. There’s no signs posted, or any information about why this is going on, why it’s happening during store hours, how long it’s going on etc. I don’t think the tile needs to be removed, the store is just fine how it is. I asked an employee and they said this project would be going on for two months. I think they should start when the store closes and finish up in the morning because less people go to H-E-B at 6 AM compared to 9 or 10 pm. What I’d please like to know is when the project team arrives each night, so I can try to come before they get there. Do they arrive each night at 9, 9:30, 10 pm? How long will the project be? I an also concern about dust, particulate matter, fumes, chemicals, etc, while customers are in the store, in terms of air quality, and the quality and effect on the surrounding grocery store items in the vicinity of the work. There is a smell every time I come in the store during this construction from the fumes of the tile being smashed and chopped by a ride on tile scraper, and the dust and particles that are shot into the air from crushed tile and grout and concrete, adhesive residues, compounds, and solvents within the tile, and any other organic compounds sent into the air, being breathed in by customers, and settling all over the nearby products, whether its produce, or just any product. There should be plastic containment barriers, air machines or hepa filtration, dust suppression, and work only occurring during closed store hours. If products were properly covered, I just didn’t notice it, but I don’t remember seeing it. It’s possible they were. I come to the store at 9 or 10 at night because I work during the day and because I want to avoid large crowds. If this is going to be a long term project, there’s no reason for them to be there during store hours. If they are going to be there during store hours, I would like to be made aware of what those hours are going to be, whether you can respond to me here in this review, or post signs on the door at the store, or both. I feel like customers should be aware that when they arrive to buy something that entire sections of the store are sectioned off and they can’t purchase what they came to purchase. This is a big deal, a bigger deal than HEB is acting like it is, so I appreciate your attention to the matter and your time in researching the information and providing an answer for me. Thank you. Main thing I want to know is what time the contractors arrive each night, and if they take any days off.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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