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H-E-B

4.5
(4899 reviews)

Business Details

(210) 641-6403
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 5910 Babcock Rd in San Antonio, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
5910 Babcock Rd, San Antonio, TX
78240, United States

Hours

Reviews

4.5
4,899 reviews
5 stars
3,504
4 stars
936
3 stars
247
2 stars
73
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, although some reported negative experiences with specific employees.

Cleanliness and Organization

The store is frequently described as clean, well-organized, and well-stocked, contributing to a positive shopping experience.

Product Quality Issues

Several customers expressed concerns about the quality of perishable items, particularly meat and ready-made foods, indicating a need for better quality control.

Delivery Experience

Customers reported issues with online delivery, including missing items and receiving expired products, leading to dissatisfaction with the service.

Curbside Pickup

The curbside pickup service received mixed reviews, with some customers appreciating the convenience while others faced issues with order accuracy.
  • BP
    blue pit
    1 day ago
    3.0
    About a week ago on Sunday I took some friends to buy groceries at that store and I waited for them outside in my vehicle the security guard was assisting a lady who could not find her car. He help her then came back to where I was park and began questioning me, I ask him is he SAPD and does he question anyone else who sits in their car?. I informed him to walk away, he started to then came back with more to say, so I reported it to the manager she got my info and said they will take care it.
  • AL
    A L
    3 days ago
    1.0
    Unbelievable, The opposite is true A lot of smart employees work here .
  • HB
    Hannah B
    Feb 24, 2026
    5.0
    I have always had a friendly staff member at check out! It really makes a difference. They are always fast and efficient and I love that they bag your groceries. There are signs near the shopping cart returns in the parking lot that remind you to bring your reusable bags and that has honestly helped me remember mine that now it has become a habit!
  • IR
    Ignacio Rivera
    Feb 22, 2026
    1.0
    Disappointed in H-E-B. They stock Ramadan items and seem happy to highlight it, but won’t publicly say ‘Merry Christmas’ anywhere prominent—only generic ‘Happy Holidays.’ Selling Christmas decorations is fine, but no bold Merry Christmas messaging like they do for other holidays. Feels like a double standard in Texas. Taking my business elsewhere.
  • CP
    Casandra Pearson
    Feb 2, 2026
    1.0
    Hello Support Team, I placed an order for delivery to University Hospital yesterday 8:30-9:30, February 1, 2026, but I never received it. The total amount charged was $77.07. I left clear, specific delivery instructions (including exact location details at the hospital), but they were not followed. The order appears to have been marked as delivered, yet nothing arrived, leaving me without any food. This is especially urgent because I am a patient at the hospital and can only eat certain restricted foods due to my medical condition. As a result of this failure, I now have nothing suitable to eat, which has caused significant hardship and distress. I would like: - A full refund of $77.07 to my original payment method Thank you for your prompt attention. Best regards, Order #HEB24764897571

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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