Business Details
About
Grocery Store
No store does more than your nearby H-E-B located at 1520 Austin Hwy in San Antonio, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
3,488 reviews
5 stars
2,377
4 stars
679
3 stars
217
2 stars
77
1 star
138
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising friendly staff while others reported rude interactions and lack of assistance.
Cleanliness
Generally noted as clean, with some specific complaints about restroom conditions.
Product Quality
Positive feedback on fresh produce and meat selection, but some complaints about specific food items like salads and guacamole.
Checkout Experience
Issues with long wait times and missing items during checkout, with some customers frustrated by bagging practices.
Store Organization
Many customers appreciated the store's organization and ease of navigation, though some noted a lack of certain products.
- DGDaniel Guidry2 days ago3.0Employees are sad and worn down, so social skills, no smilesfgghhhhjj
- TMTM MarieNov 15, 20255.0Neatly and abundantly stocked. Prices are fair in today’s economy with a lot of savings and coupons for various products. Checkout lines went fast and smooth. Plenty of parking with visible security officers.
- THTyler HallNov 6, 20255.0Affordable and the app is so easy to use. Friendly service. Good clean place.
- CGCajun GuidryOct 30, 20255.0Every store aisle was well stocked and ready for Thanksgiving and Christmas too. Happy holidays 🌻🌻🌻
- LNLadie NeubianOct 12, 20251.0The one star is for lack of customer service that experienced from the deli manager, Saidira on September 24, 2025 and October 10, 2025. Let me start by saying; about a year ago, I spoke with the previous store manager, Gerald, about the lack of hygiene and change of gloves; when slicing cheeses and meats that was happening with some of the employees in the deli. He said that he would address it at the next meeting. Fast forward to September 24. I am at the deli. I told Saidira what I needed. As she is gathering the items, she touches her glasses with the gloves that she already has on. I asked her to replace them. She asked why. I did not respond. She asked how many times does she need to change her gloves 🙄. I asked Saidira to change them, again, after she switches from cutting cheese to meat or vice versa. She replied that she does not have to change gloves when handling cheeses and meats. I called the store and spoke with the new store manager, Jeff. He was nonchalant and stated the gloves do not have to be changed when switching from cheese to meat and vice versa. But he would talk to Saidira. Around 12:30pm on Friday, October 10; I called this location and spoke with a male employee to inquire about the next batch of rotisserie chicken that would be available. He told me 1:45pm. I had already travelled to three other HEBs in search of 6 rotisserie chickens for a function. I get to this location at 1:45pm and nothing. I called them on phone; while I was in the store. I spoke with Saidira. She said that next batch would be out at 2:30pm. I proceeded to inform her of what had already transpired. She gets an attitude and says, “I am not going to pulled the chicken out of the oven early just for you.” First of all, I did not ask you to take out the chicken early. You need to watch how you speak to and treat people. Secondly, if, you do not like your job, then quit. I am at HEB almost, everyday. I have the receipts. Someone needs to remind Saidira and Shannon, the deli lead, that if it were not for the consumer; they would not be collecting a paycheck, every Tuesday. Third, I have been a nurse for 25 years. Cold and flu season is here. Not to mention, that Covid is still prominent. You guys need to be on sanitization more than ever. Fourth, anyone who has a food handler’s license knows that you are supposed to change gloves when handling meats and cheeses. What happens when you cut meat for a person who has a cheese allergy and you did not change your gloves? Does this mean that we can sue Saidira or HEB for negligence?
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of the H-E-B store at 1520 Austin Hwy?
The H-E-B store at 1520 Austin Hwy in San Antonio is open daily from 6:00 AM to 11:00 PM.
Does this H-E-B offer curbside pickup and delivery services?
Yes, this H-E-B location offers curbside pickup as well as same-day delivery services for your convenience.
What payment options are accepted at the H-E-B on Austin Hwy?
This H-E-B accepts various payment methods including American Express, Visa, Mastercard, Discover, cash, checks, Apple Pay, Android Pay, Samsung Pay, and contactless payments.
Where can I find weekly deals and promotions for this H-E-B store?
You can find weekly deals and specials in the H-E-B weekly ad available at https://www.heb.com/weekly-ads/weekly-deals/585.
Does the H-E-B on Austin Hwy sell organic and prepared food products?
Yes, this store sells organic products and offers prepared foods for your convenience.
Is this H-E-B location wheelchair accessible?
Yes, the H-E-B at 1520 Austin Hwy has wheelchair accessible entrances and parking, as well as public restrooms accessible to all customers.
What nearby places can I visit after shopping at H-E-B Austin Hwy?
Nearby places include Central Market for additional grocery options, and local restaurants like Nn (Japanese cuisine) and El Maracumbe II (Mexican restaurant) where you can enjoy a meal after shopping.
Are there financial services available near H-E-B Austin Hwy?
Yes, nearby financial service options include Coinme and Coin Cloud Bitcoin ATM for currency exchange and ATMs, as well as Liberty Tax and Liberty Tax Service for tax-related services.
Where can I get propane exchange near H-E-B Austin Hwy?
You can get propane exchange services at Blue Rhino Propane Exchange located near the H-E-B store on Austin Hwy.
Can I find pharmacies and healthcare services close to H-E-B on Austin Hwy?
Yes, the H-E-B Pharmacy is located nearby for your prescription needs. Additionally, Aqua Dental and River City Chiropractic - Northeast are close by for dental and chiropractic care.