Business Details
About
Grocery Store
No store does more than your nearby H-E-B located at 368 Valley Hi Drive in San Antonio, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
5,086 reviews
5 stars
3,579
4 stars
958
3 stars
315
2 stars
93
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, highlighting specific employees who provided exceptional assistance.
Cleanliness
The store is frequently noted for its cleanliness, with many reviews mentioning clean aisles and well-maintained facilities.
Product Quality
The bakery and meat departments received positive feedback for their quality, with customers particularly enjoying fresh bakery items and good cuts of meat.
Stock Issues
Several customers expressed frustration with stock shortages, often leaving without key items they needed.
Store Organization
Some reviews mentioned difficulties in navigating the store layout, with suggestions for improvement in organization.
- JRJustin Ramirez5 days ago1.0Wasn’t able to go to this store I was checking a price from the seafood department and was on hold for 11 minutes and passed the store up. Never got ahold of them
- JMJessica Mendoza5 days ago1.0I had a very uncomfortable experience at this H-E-B gas station. The employee, whose badge said Janice, made me feel embarrassed for paying with $2 in change with the remainder of the total on my debit card. She counted the change several times, taking a few minutes, and even pulled out her phone to use a calculator for what should’ve been a simple amount. What made the situation worse was when she held her phone toward me. I asked if she was recording, and she just chuckled and said no, which didn’t make me feel any better. I was already having a rough day, and the interaction left me feeling judged rather than helped. I hope the store can address this so other customers don’t end up feeling the same way. Everyone deserves to be treated with courtesy, no matter how they choose to pay.
- MWMITZA WUOct 20, 20255.0I visited H‑E‑B location Valley-Hi. Due to health condition, I need to increase red meat consumption but I have this deal with my throat where food gets easily stuck. Any how… I checked the meat market n I was clueless. An associate by the name of Armani, answered all my silly questions, made recommendations n explained “ the why” n even different ways to cook it n keep it tender. He also “ re sliced “ the meat option I ended up choosing. I am confident I will survive and appreciate the time to recommend, Thank you! P.s - It has nothing to do with the moldie muffins but I did have to show appreciation for the good as well. This location (Valley-Hi) seems to have lower quality items. Plus selection of organic veggies is low. Recently I had been getting ready for surgery, wanted to have handy snacks for after my procedure. . Ordered some curbside n also ended up going in store on 10/13. I purchased Bimbo pastries “ Mantecada” muffins . Package reads best to eat by date of mid-November. Muffins had green mold n fuzz.
- AHAlan HouleOct 16, 20255.0The seafood and meat departments are the best in the city.
- AHAngela HernandezOct 7, 20255.0I love this H-E-B location, they always have the best employees. I needed help looking for a few items since i’m new to the area & this one gentleman who was working janitorial he had the cart with him helped me look for them. I believe his name was Christian, he looked up the items for me and directed me to the aisles that they were located. Very sweet and helpful, didn’t hesitate to stop and help me. I very much appreciate gestures like that especially at H-E-B!
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the opening hours for the H-E-B at 368 Valley Hi Drive, San Antonio?
The H-E-B store at 368 Valley Hi Drive is open daily from 6:00 AM to 11:00 PM.
Does this H-E-B location offer curbside pickup and delivery options?
Yes, this H-E-B location provides curbside pickup, delivery, and same-day delivery services.
Where can I find information about the COVID-19 vaccine from H-E-B?
You can learn about the COVID-19 vaccine, including phases and FAQs, by visiting https://vaccine.heb.com/.
What types of products are available at the Valley Hi H-E-B store?
The store offers a wide range of products including food and drinks, home and kitchen items, health and beauty products, baby and toys, flowers, outdoors and sports items, and office and school supplies.
Does the H-E-B at Valley Hi sell organic and prepared foods?
Yes, this H-E-B location sells organic products and prepared foods for customer convenience.
What payment options does H-E-B accept at the Valley Hi location?
They accept American Express, Android Pay, Apple Pay, cash, check, contactless payments, Discover, Mastercard, Samsung Pay, and Visa.
Is the Valley Hi H-E-B wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking to accommodate all customers.
Are there any nearby places where I can exchange propane near the H-E-B in Valley Hi?
Yes, Blue Rhino Propane Exchange is located near the H-E-B, which can be convenient for propane needs after your grocery visit.
Can I visit a pharmacy close to the H-E-B at 368 Valley Hi Drive?
Yes, the H-E-B Pharmacy is conveniently nearby for your prescription and health needs.
What are some nearby places to relax or get a beauty treatment after shopping at H-E-B Valley Hi?
Beauty Secrets Salon & Spa and NailAisle are nearby for hair, beauty treatments, and massage services to help you unwind after shopping.