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H-E-B

4.5
(3599 reviews)

Business Details

(210) 681-5071
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 9255 Grissom Rd in San Antonio, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
9255 Grissom Rd, San Antonio, TX
78251, United States

Hours

Reviews

4.5
3,599 reviews
5 stars
2,484
4 stars
722
3 stars
194
2 stars
75
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praise friendly and helpful employees, others report rude interactions and poor service.

Store Layout

Recent remodeling has caused confusion among customers, making it difficult to find items and leading to complaints about organization.

Product Quality

Customers appreciate the quality of fresh produce and bakery items, but there are concerns about stock levels and product availability.

Cleanliness

While some reviews highlight cleanliness, others mention issues with unsanitary conditions and maintenance in certain areas.
  • BB
    Bennett
    Feb 24, 2026
    1.0
    I would like to express my concern regarding my experience with the new manager, Roselea. During my visit, she was unprofessional in her communication and did not offer any assistance to resolve my concerns. The interaction left me feeling frustrated and unheard
  • VA
    vanessa abasta
    Feb 21, 2026
    4.0
    Moving stuff around so it was hard to find certain items! other than that I would of given it a 5
  • MS
    Minah Suhail
    Feb 11, 2026
    1.0
    Whomever is in charge of the changing of the store layout needs to be fired. It is horrendous, unorganized, makes absolutely no sense. There was nothing wrong with the old layout . Now you can not find items, nothing is in the right place everything is moved all around the store in odd sections. Many of the customers who have frequented this location for over 20 years are online complaining in our neighborhood apps, and going to other locations. This was a bad idea.
  • JJ
    Joncash929
    Feb 5, 2026
    2.0
    Have you ever wondered why the same iteams have different prices at different HEB locations? Shop at Walmart they don't do that nor are Walmart prices ever misleading. I would recommend checking the expiration dates and your receipt.
  • BF
    Bob Flynt
    Feb 4, 2026
    2.0
    Remodeling has resulted things being in different location weekly. Many items, including milk, meat, and eggs, have been reduced in quantity or. completely eliminated. I feel that I'm being fI have been going to this store for forced to by Hill Country products over what I'm used to. I have been going to this store for over 30 years.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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