Brand Certified
Five Guys
4.4(860 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
260 E. Basse Road, San Antonio, TX
78209, United States
Certified by Five Guys • Mar 01, 2026
(210) 236-8680
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/260-e-basse-road
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 260 E. Basse Road in San Antonio is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.4
860 reviews
5 stars
557
4 stars
162
3 stars
72
2 stars
26
1 star
43
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers for being delicious and fresh, though some noted issues with presentation and flavor.
Service Issues
Several reviews highlighted inconsistent service, with some customers experiencing long wait times and poor order accuracy.
Pricing Concerns
Many customers felt the prices were too high for the quality and portion sizes, leading to mixed feelings about value for money.
Cleanliness
Feedback indicated that the restaurant's cleanliness was inconsistent, with some customers reporting dirty tables and issues with the restroom.
Staff Friendliness
While some reviews mentioned friendly and helpful staff, others reported negative experiences with specific employees.
- DJDonald JonesFeb 24, 20263.0The Hamburger is good make sure an ask to have it cooked well done. Updating is the worse. You can stipulate a Cheese Burger for $12.99 ans they'll come back an ask if you would like it to New small, medium or large. I had to repay myself and as where on the menu does it say small, medium and large for a $12.99 Hamburger. My order was processed properly afterwards. The time before I was overcharged. Be careful with the unchanging or creative sales. Food is good and it is a real Hamburger not fake.
- MBMeredith BrownFeb 17, 20265.0everyone was super nice & the food was fresh and delicious. i particularly want to mention the kindness & efficiency of Gina - she was awesome! definitely recommend.
- NZNina ZermenoJan 31, 20261.0Cashier had me wait for more than 12 minutes just to place an order even though I was next in line to place a order. Then she threw the drink cups to the side with attitude and frustration after I specify ally said I did not want ant drinks. And it took a very long time for our food to be ready.
- CAChristopher AllenJan 15, 20265.0Always love their burgers but the staff was awesome. Walked in right after a literal bus load had ordered. They didn't flinch and had the order el under way. Then the lady who had taken mine and one other guests order, slid into the kitchen, prepared the two buns, and whispered to her grill guy. The next thing I know, his and my order both were ready. Very very pleased with the common sense approach with customer service. She promised 15 minutes and delivered in under 5.
- LJLuis JassoJan 8, 20261.0Restaurante sucio, no había suficientes sillas para las mesas que tienen, servicio lento
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Brand Certified Facts from Five Guys
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Certified March 01, 2026Yext Knowledge Graph
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