Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Antonio,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
827 reviews
5 stars
408
4 stars
199
3 stars
95
2 stars
48
1 star
77
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the deliciousness of the food, there were numerous complaints about the freshness and quality, with reports of dry or reheated chicken and inconsistent portion sizes.
Service Experience
Customer service received mixed reviews; some praised the friendly and efficient staff, while others reported rude service and issues with order accuracy.
Cleanliness Issues
Several reviews highlighted cleanliness concerns, particularly in the dining area and restrooms, with reports of dirty tables and unpleasant odors.
Value for Money
Customers expressed dissatisfaction with rising prices and shrinking portion sizes, leading to a perception that the value for money has decreased.
Atmosphere
The atmosphere was noted as needing improvement, with complaints about the restaurant being hot and poorly maintained, impacting the overall dining experience.
- CRClaudia RodriguezNov 4, 20254.0Sabor, costo y servicio super rápido! Gracias.
- PTPauline TrevinoOct 28, 20255.0First time here. This place didn't disappoint food and atmosphere was excellent.
- ACalondra castroSep 27, 20254.0They location was not stingy at all with the sauces!! Love that !!
- DMDavid McgeeSep 25, 20254.0Food was excellent. Service was quick and competent. This location seems to be more of a drive thru than dine in. Dinning area was mostly empty but drive thru was busy.
- MOMk OSep 19, 20255.0Food and service is very good unfortunately this morning there is a bad rotten smell near the fountain machine.
Frequently Asked Questions About El Pollo Loco
What are the general opening hours of El Pollo Loco in San Antonio?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM for all services.
What are the dine-in hours for El Pollo Loco?
Dine-in service is available every day from 10:00 AM to 10:00 PM at this location.
When is the drive-through service available at El Pollo Loco?
The drive-through is open daily from 10:00 AM to 10:00 PM, matching the dine-in hours.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for customer convenience.
What payment methods does El Pollo Loco accept?
They accept American Express, Discover, and Visa for payments.
How can I place an order online at El Pollo Loco?
You can order online via their menu at https://order.elpolloloco.com/menu/fredericksburg-rd-spencer-ln or through the El Pollo Loco mobile app.
Where is El Pollo Loco located in San Antonio?
El Pollo Loco is located at 3938 Fredericksburg Rd, San Antonio, TX 78201, United States.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include Circle K ATM for quick cash needs, Redbox for renting movies, and Bubble Bath Car Wash for a vehicle cleaning service, offering convenient options for before or after your meal.
Are there other fast food options close to El Pollo Loco?
Yes, McDonald's and Subway are nearby fast food restaurants where you might also find quick meal options.
Can I handle financial tasks near El Pollo Loco?
Yes, you can access services like Western Union for money transfers and Vince Chetty: Allstate Insurance nearby for insurance needs.