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El Pollo Loco

4.0
(838 reviews)

Business Details

3938 Fredericksburg Rd, San Antonio, TX
78201, United States
(210) 436-1228

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Antonio,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
3938 Fredericksburg Rd, San Antonio, TX
78201, United States

Hours

Reviews

4.0
838 reviews
5 stars
414
4 stars
200
3 stars
96
2 stars
48
1 star
80

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the flavor while others reported dry or reheated items.

Service

Generally positive feedback on customer service, with many praising friendly and attentive staff.

Cleanliness

Concerns about cleanliness in dining areas and restrooms, with reports of dirty conditions and unpleasant odors.

Pricing

Customers expressed dissatisfaction with rising prices and smaller portion sizes, feeling that value for money has decreased.

Atmosphere

Issues with the physical environment, including temperature control and maintenance, were noted by several customers.
  • II
    Izabeth
    2 days ago
    5.0
    This was my first time for my husband & I to order from this location. After all the bad experiences @ the other locations. So we had just stopped eating El Pollo Loco all together. After a year of not eating from this fast food company. We had decided to give it another try. & We weren't disappointed. Food & service we got was on point. Lady who took our order @ the drive thru was so polite. & Food was Hot still even after about a 15 min drive back home. I'd definitely go back to this location!!. Thank you to the cooks & service....Date of visit was on 03/02/26 after 5pm
  • MA
    Marina Adair
    Feb 15, 2026
    5.0
    Drive thru great service too.
  • TM
    Trey Miller
    Feb 10, 2026
    5.0
    They had a pylon sign that caught on fire for what ever reason. They just recently had it replaced and it looks AMAZING! There food however is mediocore at best. Very over priced for what you get and you are not even allowed refills on the tea! The tea was very good though.
  • FU
    Fernando U
    Dec 29, 2025
    1.0
    Horrible skip for sure. Maybe another place might have food
  • FU
    Fernando Ulloa
    Dec 29, 2025
    1.0
    They run out of food and can’t make any because they are lazy. Hard pass won’t be stoping by ever again. Thanks for nothing

Frequently Asked Questions About El Pollo Loco

What are the general opening hours of El Pollo Loco in San Antonio?

El Pollo Loco is open daily from 10:00 AM to 10:00 PM for all services.

What are the dine-in hours for El Pollo Loco?

Dine-in service is available every day from 10:00 AM to 10:00 PM at this location.

Brand Certified Facts from El Pollo Loco

This information is certified by El Pollo Loco and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
  • Official website
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