Brand Certified
El Pollo Loco
4.0(838 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
3938 Fredericksburg Rd, San Antonio, TX
78201, United States
Certified by El Pollo Loco • Mar 01, 2026
(210) 436-1228
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/tx/san-antonio/3938-fredericksburg-rd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Antonio,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.0
838 reviews
5 stars
414
4 stars
200
3 stars
96
2 stars
48
1 star
80
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the flavor while others reported dry or reheated items.
Service
Generally positive feedback on customer service, with many praising friendly and attentive staff.
Cleanliness
Concerns about cleanliness in dining areas and restrooms, with reports of dirty conditions and unpleasant odors.
Pricing
Customers expressed dissatisfaction with rising prices and smaller portion sizes, feeling that value for money has decreased.
Atmosphere
Issues with the physical environment, including temperature control and maintenance, were noted by several customers.
- IIIzabeth2 days ago5.0This was my first time for my husband & I to order from this location. After all the bad experiences @ the other locations. So we had just stopped eating El Pollo Loco all together. After a year of not eating from this fast food company. We had decided to give it another try. & We weren't disappointed. Food & service we got was on point. Lady who took our order @ the drive thru was so polite. & Food was Hot still even after about a 15 min drive back home. I'd definitely go back to this location!!. Thank you to the cooks & service....Date of visit was on 03/02/26 after 5pm
- MAMarina AdairFeb 15, 20265.0Drive thru great service too.
- TMTrey MillerFeb 10, 20265.0They had a pylon sign that caught on fire for what ever reason. They just recently had it replaced and it looks AMAZING! There food however is mediocore at best. Very over priced for what you get and you are not even allowed refills on the tea! The tea was very good though.
- FUFernando UDec 29, 20251.0Horrible skip for sure. Maybe another place might have food
- FUFernando UlloaDec 29, 20251.0They run out of food and can’t make any because they are lazy. Hard pass won’t be stoping by ever again. Thanks for nothing
Frequently Asked Questions About El Pollo Loco
What are the general opening hours of El Pollo Loco in San Antonio?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM for all services.
What are the dine-in hours for El Pollo Loco?
Dine-in service is available every day from 10:00 AM to 10:00 PM at this location.
When is the drive-through service available at El Pollo Loco?
The drive-through is open daily from 10:00 AM to 10:00 PM, matching the dine-in hours.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for customer convenience.
What payment methods does El Pollo Loco accept?
They accept American Express, Discover, and Visa for payments.
How can I place an order online at El Pollo Loco?
You can order online via their menu at https://order.elpolloloco.com/menu/fredericksburg-rd-spencer-ln or through the El Pollo Loco mobile app.
Where is El Pollo Loco located in San Antonio?
El Pollo Loco is located at 3938 Fredericksburg Rd, San Antonio, TX 78201, United States.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include Circle K ATM for quick cash needs, Redbox for renting movies, and Bubble Bath Car Wash for a vehicle cleaning service, offering convenient options for before or after your meal.
Are there other fast food options close to El Pollo Loco?
Yes, McDonald's and Subway are nearby fast food restaurants where you might also find quick meal options.
Can I handle financial tasks near El Pollo Loco?
Yes, you can access services like Western Union for money transfers and Vince Chetty: Allstate Insurance nearby for insurance needs.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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