Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Antonio,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.9
1,166 reviews
5 stars
623
4 stars
218
3 stars
122
2 stars
49
1 star
154
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food being cold, dry, or poorly prepared, with some praising the taste when it was fresh.
Customer Service
While many reviews highlighted friendly and helpful staff, there were also complaints about poor service, long wait times, and order inaccuracies.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and floors, impacting their dining experience.
Value for Money
Many customers felt that the portion sizes were inadequate for the prices charged, leading to dissatisfaction regarding value.
Consistency
There were mixed reviews about the consistency of food quality and service, with some customers expressing disappointment after multiple visits.
- DPDafne PatinoNov 15, 20251.0La verdad pedí unas quesadillas y eran solo quedó nada de pollo solo dos pedacitos y todos quemados
- GGGuillermo GarciaNov 1, 20251.0The chicken was not flavor are all. The corn tortilla from looks and the lowest quality.
- VAV AlvrzSep 19, 20251.0Just got my order from the drive thru, got home and all the food is cold. My quesadilla doesn't even have the cheese melted. And it seems like the tortillas weren't even heated up. $30 for cold uncooked food!
- AAapartbyhorsesAug 30, 20251.0Absolutely terrible. Ordered through the drive-thru and they told me to wait 35 mins in the parking lot. I waited but the food never came. Others who ordered after me got their food first. Went inside to ask about it and they had no idea about my order. Asked for a refund and the lady who attended me seemed to struggle to figure out how to process it.
- PFPedro FloresAug 29, 20251.0The young lady at the register was great, she was very sweet. The order two ladies were cackling, and making unnecessary noises. The whole restaurant was empty, and they wonder why people are not visiting. The food is always good, the young lady was great, it was the other two mature women that were acting like kids
Frequently Asked Questions About El Pollo Loco
What are the general operating hours of El Pollo Loco at 4645 West Commerce St, San Antonio?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer dine-in service and what are the hours?
Yes, El Pollo Loco offers dine-in service from 10:00 AM to 10:30 PM every day.
Is there a drive-through option available at El Pollo Loco and when is it open?
Yes, the drive-through is available daily from 10:00 AM to 10:30 PM.
Can I order food for delivery from El Pollo Loco?
Yes, El Pollo Loco offers delivery service to customers.
What payment methods are accepted at this El Pollo Loco location?
They accept American Express, Discover, and Visa credit cards.
How can I order from El Pollo Loco online?
You can order online through their website at https://order.elpolloloco.com/menu/west-commerce-st-n-general-mcmullen-dr or via the El Pollo Loco app available in the App Store.
What type of food does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican-style dishes centered around fire-grilled chicken and handmade salsas and guacamole.
Is there a nearby fast food restaurant option other than El Pollo Loco?
Nearby fast food restaurants include Jack in the Box, Whataburger, Pizza Patrón, and Wingstop, providing other meal options in the area.
Are there nearby services to assist with car needs or insurance near El Pollo Loco?
Yes, nearby you can find Trevi Auto Sales for car purchasing, Fred Loya Insurance and Payless Auto Insurance Family & Tax Service for insurance needs, and Advance Auto Parts for vehicle supplies.
What convenience or financial services are located near this El Pollo Loco?
Nearby are Chase ATM, The Exchange Network ATM, LibertyX Bitcoin ATM, Walgreens pharmacy, RX Plus Pharmacy, and Western Union for money transfers.