Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Antonio,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
1,547 reviews
5 stars
960
4 stars
187
3 stars
141
2 stars
79
1 star
180
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; while many enjoyed the chicken and sides, several customers reported issues with dry or burnt chicken and soggy rice.
Service Experience
Service quality varied; many praised the friendly and attentive staff, while some reported poor customer service and unhelpful staff.
Cleanliness
Concerns about cleanliness and maintenance of the restaurant were noted, with some customers describing the environment as unkempt.
Value for Money
Customers expressed mixed feelings about pricing, with some finding it reasonable while others felt it was too high for the quality received.
Atmosphere
The atmosphere received criticism for being too loud and uncomfortable, particularly regarding music and temperature.
- RYRichard YbarboOct 23, 20255.02 piece meal. LOVED IT!
- CGCarmen GuerreroOct 22, 20255.0The girl at the checkout very nice and courteous the food like always was very good.
- RLrees lockyerOct 4, 20251.0Brown avocado on the avocado chicken bowl. Chicken was burnt. Rice was soggy. Overall disgusting. I ate some of the chips and threw the meal away.
- CQCarlos QuintanaSep 28, 20255.0Kick ass chicken. Staff was awesome. I have a large family, the order lady hooked us up on some discounts. C’mon now, it’s 2025 it’s expensive 😂😂
- SBStacey BrooksSep 24, 20255.0We stopped at El Pollo Loco whenever we are close by. It is a favorite. We happened to be there while the owner was in. My wife was telling the staff we drive to Allen, TX (from Norman, OK) to bring back food. He apparently owns that one too. She told him we need them in Oklahoma. 🥰 The chicken is SO well seasoned and with the beans and rice and salsa rolled up in corn tortillas... perfection. Great staff at this location. So nice.
Frequently Asked Questions About El Pollo Loco
What are the general opening hours of El Pollo Loco at 1133 SW Military Dr?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer dine-in service and what are the hours?
Yes, dine-in service is available daily from 10:00 AM to 10:30 PM.
Is there a drive-through option at El Pollo Loco and when is it open?
Yes, the drive-through is open daily from 10:00 AM to 10:30 PM.
Can I order El Pollo Loco food for delivery?
Yes, El Pollo Loco offers delivery service.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa.
How can I place an order from El Pollo Loco online?
You can order online via their official menu site at https://order.elpolloloco.com/menu/sw-military-dr-garnett or through the El Pollo Loco app available on the App Store.
Where is El Pollo Loco located?
El Pollo Loco is located at 1133 SW Military Dr, San Antonio, TX 78221, USA.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby you can visit DragonClaw-Arcade for some gaming fun or relax with a massage at Cherry's Massage.
Are there any medical facilities near El Pollo Loco in case you need health services?
Yes, Methodist Hospital Metropolitan Women and Teen Center South and TIL Midnight Urgent Care are nearby health service centers.
What local shops or services are close to El Pollo Loco to visit?
You can find shops like Betty's Boutique and Pit Stop Liquor Store, as well as services like The Eye Doctors and Robbins Safe & Lock nearby.