Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Antonio,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,758 reviews
5 stars
806
4 stars
332
3 stars
177
2 stars
120
1 star
323
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some enjoying the chicken while others found it overcooked, bland, or poorly prepared.
Service Issues
Numerous reviews highlighted poor customer service, including long wait times, miscommunication, and unprofessional behavior from staff.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and unsanitary conditions reported.
Pricing Concerns
Many customers expressed dissatisfaction with rising prices and perceived reductions in portion sizes.
Positive Staff Interactions
Despite the issues, some reviews praised specific staff members for their friendliness and helpfulness.
- CDChocklateshawty Davis5 days ago5.0The original Pollo bowl combo with the chips is my go to I will sometimes get the Al carbon tacos or something like that but mostly this bowl I add some extra pico that lovely green salsa and some jalapenos š¤¤š¤¤š¤¤soooo good the chips are also really tasty sometimes I get my combo shoot right next door to TC and get the queso bowl and I'm all set for the meal. I'm always in and out here and rarely have an issue outside of the occasional misunderstanding due to accents in the drive thru.
- CPCory PhillipsOct 26, 20251.0It's upsetting when you spend $50 for food and delivery and the order is missing drinks, sides and salsas. Never trusting their delivery
- MLMa LarsonOct 26, 20255.0Was craving the chicken carbone tacos and have bought them many a time before Covid hit Loved them! sooo been a good min since bought them cuz they doubled in price last i went to buy em and I gotta buy alot to feed my fam, So I Went thru drive thru and 2 of the order takers couldnt understand English!? Im sooo serious had to go to window to find out price of 1 carbone taco BUT she still didnt understand the simple ? I was asking in ENGLISH whats that about Pollo Loco!? so aggravating smh but NO lie she couldnt answer me in English š¤·āāļøš¤Æ so she asked sumone else what I was saying and wrote on paper her answerš¤£š¤£š¤£ u cant make this up man and 1 taco was 3.09! I said WOW cuz these are little like street tacos that used to be 1.00 each, so she then said But I could get 3 for 4.00!?š¤š¤£ I immediately ordered 12 and got my 12 tacos for 12.99 the FAIR pre covid price hahaha Im not mad and sho enjoyed those Cheap Tacos even moreš¤£š Thanks El Pollo Loco for hiring a non English speaking person in our English speaking country WORKS FOR ME and Im sure every other customer ur employees couldnt communicate with and gave us our food and the price it should BE, Ill be backš¤
- SHSergio CĆ©sar MartĆnez HernĆ”ndezOct 24, 20254.0Es la primera vez que acudo a esta cadena de restaurantes en USA. Es un poco confuso las opciones que tienen en el menĆŗ. La comida estuvo muy buena, pero el servicio fue regular.
- LRLenor RamirezOct 18, 20255.0I haven't had el polo loco in years because the last experience I had at a different location but this location got it right ! Everything was fresh and nicely made even the salsa was cold and fresh. Definitely will be coming back more often !
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco?
El Pollo Loco is open daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer dine-in services and what are the hours?
Yes, dine-in is available every day from 10:00 AM to 11:00 PM.
Is drive-through available at El Pollo Loco and when?
Yes, the drive-through operates daily from 10:00 AM to 12:00 PM.
Can I order El Pollo Loco food for delivery?
Yes, El Pollo Loco offers delivery services.
What payment methods does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
How can I place an online order for El Pollo Loco?
You can order online via their website at https://order.elpolloloco.com/menu/san-pedro-ave-w-rector or by using the El Pollo Loco app.
Where is El Pollo Loco located?
El Pollo Loco is located at 7327 San Pedro Ave, San Antonio, TX 78216, USA.
Are there any nearby coffee shops where I can grab a drink before or after visiting El Pollo Loco?
Yes, Starbucks is nearby and is a great spot to enjoy coffee or a quick snack before or after your meal at El Pollo Loco.
What other dining options are near El Pollo Loco?
Nearby you can find Jimmy John's sandwich shop, Delicias del Country for fast food and cupcakes, and Taco Cabana for Latin American cuisine.
Are there any cellular or electronics stores close to El Pollo Loco?
Dr. Phonez and Metro by T-Mobile are nearby, offering mobile phone products and services, which could be convenient if you need phone accessories or repairs.