Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Antonio,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,770 reviews
5 stars
810
4 stars
333
3 stars
178
2 stars
121
1 star
328
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food freshness, including cold, overcooked, or bland items.
Service Issues
Numerous reviews highlighted poor service, including long wait times, incorrect orders, and staff communication problems.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and a messy salsa bar.
Staff Attitude
While some reviews praised friendly staff, many others reported unprofessional behavior and a lack of urgency from employees.
- TBThe BaronessJan 6, 20265.0Drive thru was so friendly, she was taking orders very welcoming, I love it! Fresh food and they got it right!
- FUFernando UlloaDec 29, 20251.0Trash! Don’t go!
- NGNorberto GonzalezDec 26, 20251.0Came in for lunch just before 1PM and order a 12 piece family meal mixed. Chicken pieces were very small and the chicken did not look to be fresh. It was cold and hard like if it was chicken from the day before and it was reheated. Would not recommend...
- DGDominga GutierrezDec 24, 20252.0Ordered thirty minutes ago and have yet to get our meal. It seems drive thru is the way to go here because the lobby is full and meals are not being delivered.
- JJJose JimenezDec 6, 20251.0Baños cochinos y tapados las salsa les hechan hielo para que rindan y el Pollo me salio crudo la comida sabe vieja.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco?
El Pollo Loco is open daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer dine-in services and what are the hours?
Yes, dine-in is available every day from 10:00 AM to 11:00 PM.
Is drive-through available at El Pollo Loco and when?
Yes, the drive-through operates daily from 10:00 AM to 12:00 PM.
Can I order El Pollo Loco food for delivery?
Yes, El Pollo Loco offers delivery services.
What payment methods does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
How can I place an online order for El Pollo Loco?
You can order online via their website at https://order.elpolloloco.com/menu/san-pedro-ave-w-rector or by using the El Pollo Loco app.
Where is El Pollo Loco located?
El Pollo Loco is located at 7327 San Pedro Ave, San Antonio, TX 78216, USA.
Are there any nearby coffee shops where I can grab a drink before or after visiting El Pollo Loco?
Yes, Starbucks is nearby and is a great spot to enjoy coffee or a quick snack before or after your meal at El Pollo Loco.
What other dining options are near El Pollo Loco?
Nearby you can find Jimmy John's sandwich shop, Delicias del Country for fast food and cupcakes, and Taco Cabana for Latin American cuisine.
Are there any cellular or electronics stores close to El Pollo Loco?
Dr. Phonez and Metro by T-Mobile are nearby, offering mobile phone products and services, which could be convenient if you need phone accessories or repairs.