Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Antonio,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,244 reviews
5 stars
549
4 stars
176
3 stars
143
2 stars
97
1 star
279
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the chicken and sides, while others reported dry, old, or poorly prepared items.
Customer Service
Customer service received positive feedback for being friendly and attentive, though some reviews highlighted issues with order accuracy and management.
Cleanliness and Atmosphere
Concerns about cleanliness and maintenance, including issues with restrooms and air conditioning, were noted by several customers.
Order Accuracy
Frequent complaints about incorrect orders and missing items, indicating a need for better employee training and order management.
- SCSports CenterDec 23, 20253.0My soda tasted off. Very off. The food was very low quality.
- GPGilton PinedaDec 13, 20255.0Exelente chiken
- RARita AndersonNov 25, 20255.0Came to eat with my family. The cashier was so sweet the service was great and the food was delicious. Would definitely return. The atmosphere was great and the workers were very attentive. Pollo loco has definitely improved.
- MGM GonzalezNov 25, 20255.0We went through the drive thru. The lady was so courteous, great customer service. We received everything we ordered, plus napkins and salsa. We will return. Everything very well packed, nice and hot
- SVSylvia VazquezNov 19, 20251.0The food was disgusting. The chicken was dry. It had a taste of old chicken. It was gross. The one on Culebra & Tezel has had very bad ratings for the longest time….salad was old chips were stale. It was just plain disgusting The chicken tasted horrible and I mean horrible would never go there again beware go at your own risk!!!!
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Can I dine in at El Pollo Loco and what are the dine-in hours?
Yes, dine-in is available every day from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer drive-through service?
Yes, the drive-through is open daily from 10:00 AM to 10:30 PM.
Is delivery available at El Pollo Loco?
Yes, El Pollo Loco offers delivery service.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Where is El Pollo Loco located?
El Pollo Loco is located at 9350 Culebra Rd, San Antonio, TX 78251, USA.
Where can I find the menu for El Pollo Loco online?
The menu is available online at http://www.elpolloloco.com/our-food/.
Are there apps available to order from El Pollo Loco?
Yes, you can order using the El Pollo Loco app available at https://apps.apple.com/us/app/el-pollo-loco-loco-rewards/id1138437463 or order online at https://order.elpolloloco.com/menu/w-fm-471-tezel-rd.
What nearby places can help me find El Pollo Loco?
Nearby places such as the UPS Access Point location and SaludVIP San Antonio Northwest can serve as landmarks to find El Pollo Loco easily.
What other dining options are near El Pollo Loco?
Nearby dining options include Wingstop, McDonald's, Subway, and Taco Bell which offer various fast food choices near El Pollo Loco.