El Pollo Loco

3.5
1238 reviews
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Business Details

9350 Culebra Rd, San Antonio, TX
78251, United States
(726) 610-7695
https://restaurants.elpolloloco.com/tx/san-antonio/9350-culebra-rd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Antonio,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
9350 Culebra Rd, San Antonio, TX
78251, United States

Hours

Reviews

3.5
1,238 reviews
5 stars
545
4 stars
176
3 stars
141
2 stars
97
1 star
279

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing old or poorly prepared items, while others praised the freshness and flavor.

Service Issues

Multiple reviews highlighted problems with order accuracy and slow service, although some staff members received positive mentions for their friendliness.

Cleanliness and Maintenance

Several customers noted cleanliness issues, including unpleasant odors and malfunctioning facilities, which detracted from their dining experience.

Management Concerns

Feedback indicated dissatisfaction with management presence and effectiveness, with some customers feeling that management did not adequately address service and food quality issues.

Positive Staff Interactions

Despite the issues, many customers appreciated the friendliness and helpfulness of the staff, particularly specific employees who were frequently mentioned positively.
  • RR
    Roberto Rocha
    4 days ago
    4.0
    Came in with my family and as soon as I walked in i was greated by the cashier. Very friendly cashier and the service was fast. The food was perfect. I would definitely come back.
  • SV
    Sylvia Vazquez
    5 days ago
    1.0
    The food was disgusting. The chicken was dry. It had a taste of old chicken. It was gross. The one on Culebra & Tezel has had very bad ratings for the longest time….salad was old chips were stale. It was just plain disgusting The chicken tasted horrible and I mean horrible would never go there again beware go at your own risk!!!!
  • SS
    sikcents13
    Nov 11, 2025
    3.0
    The chicken here is tasty but small. I understand times are different, but I keep having to order double because of this.
  • TG
    Terry G
    Nov 9, 2025
    1.0
    WARNING, DON'T GO TO THIS LOCATION!! Worst customer service, went through the drive-thru, parking lot...empty, they got the standard family order wrong, young employees, rude. Parking lot, ALWAYS EMPTY.Now I know why.
  • MV
    Mark Villarreal
    Nov 3, 2025
    3.0
    The resturant was overly cold. One of the workers was loudly cutting chicken with a cleever, banging against the metal counter the whole time.
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Frequently Asked Questions About El Pollo Loco

What are the regular opening hours for El Pollo Loco?

El Pollo Loco is open daily from 10:00 AM to 10:00 PM.

Can I dine in at El Pollo Loco and what are the dine-in hours?

Yes, dine-in is available every day from 10:00 AM to 10:30 PM.