Brand Certified
El Pollo Loco
3.5(1251 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
9350 Culebra Rd, San Antonio, TX
78251, United States
Certified by El Pollo Loco • Mar 01, 2026
(726) 610-7695
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/tx/san-antonio/9350-culebra-rd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Antonio,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.5
1,251 reviews
5 stars
554
4 stars
176
3 stars
145
2 stars
97
1 star
279
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service from staff, particularly highlighting individual employees like Mary and Adam.
Food Quality
Feedback on food quality was mixed; while some enjoyed the taste, others reported issues with food being old, dry, or poorly prepared.
Cleanliness and Maintenance
Several reviews mentioned cleanliness issues, including restrooms needing attention and unpleasant odors in the restaurant.
Order Accuracy
A recurring complaint was about incorrect orders, with many customers noting that their requests were often not fulfilled as expected.
Atmosphere
Customers noted uncomfortable conditions due to temperature issues, with complaints about the restaurant being too hot or cold.
- WRWilliam RishellFeb 5, 20263.0It was alright
- CUCarlos De UriarteFeb 4, 20265.0Beatrice is on it! She displayed excellent customer service. As a retail manager I know talent when I see it, and this employee was multitasking, leading the team and setting a great example. Great employee to retain.
- SCSports CenterDec 23, 20253.0My soda tasted off. Very off. The food was very low quality.
- GPGilton PinedaDec 13, 20255.0Exelente chiken
- RARita AndersonNov 25, 20255.0Came to eat with my family. The cashier was so sweet the service was great and the food was delicious. Would definitely return. The atmosphere was great and the workers were very attentive. Pollo loco has definitely improved.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Can I dine in at El Pollo Loco and what are the dine-in hours?
Yes, dine-in is available every day from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer drive-through service?
Yes, the drive-through is open daily from 10:00 AM to 10:30 PM.
Is delivery available at El Pollo Loco?
Yes, El Pollo Loco offers delivery service.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Where is El Pollo Loco located?
El Pollo Loco is located at 9350 Culebra Rd, San Antonio, TX 78251, USA.
Where can I find the menu for El Pollo Loco online?
The menu is available online at http://www.elpolloloco.com/our-food/.
Are there apps available to order from El Pollo Loco?
Yes, you can order using the El Pollo Loco app available at https://apps.apple.com/us/app/el-pollo-loco-loco-rewards/id1138437463 or order online at https://order.elpolloloco.com/menu/w-fm-471-tezel-rd.
What nearby places can help me find El Pollo Loco?
Nearby places such as the UPS Access Point location and SaludVIP San Antonio Northwest can serve as landmarks to find El Pollo Loco easily.
What other dining options are near El Pollo Loco?
Nearby dining options include Wingstop, McDonald's, Subway, and Taco Bell which offer various fast food choices near El Pollo Loco.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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- Hours of operation
- Phone number
- Official website
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